yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

quality assurance and standards compliance specialist with dynamic auditing and project management skills eager to contribute broad-scope credentials and experience toward actively supporting a progressive organization in optimizing performance

 

career profile

ø  16 years of successful career background with motorola.

ø  expertise in delivery of successful quality assurance programs and processes.

ø  adept in all facets of effective quality management initiative implementation.

ø  skilled team developer and leader.

ø  knowledgeable in auditing practices for integrated supply chain organization.

ø  solid background in installing and utilizing best practices.

ø  proven capacity in ms office suite and additional advanced software applications.

ø  selected for critical special projects on a consistent basis.

ø  highly effective quality manager with solid knowledge of key operational metrics.

ø  deliver exceptional reporting and advisement to senior management.

ø  record of progression to assignments of increasing authority and responsibility.

ø  well-organized multi-tasker with strong detail orientation.

ø  outstanding communications and presentation skill sets.

ø  self-motivated, self-directed individual who adapts to changing environments.

ø  university-level business training.

ø  certified quality auditor and six sigma greenbelt.

ø  trained as six sigma blackbelt and in 8d methodology

 

professional experience

motorola                                                                                                                                   1993 - present

integrated supply chain quality systems project manager (2007-present)

       promoted to direct implementation of organizational quality management system.

       plan comprehensive implementation strategy.

       develop core team responsible for driving best practices across businesses.

       ensure alignment with overall g&ps strategy.    

       designated as lead internal auditor for integrated supply chain organization.

       key player in development of quality manual and level 2 documentation.

       spearheaded launch of tl9000 quality management system on a global basis throughout supply chain.

       drove cross-functional team that slashed non-technical case cycle-time 20% and delivered 35% performance saving $2.4mm.

       acted as project manager for successful completion of 2008 customer care call center segment of $400mm usps project.

       tasked to serve as quality lead for four 4 successful kema audits.

       orchestrated and facilitated iso9001/tl9000 training program for integrated supply chain personnel.

       directed effective migration of supply chain to tl9000 rev 4.0.

 

 

 

 

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system support center quality management system project manager (2004-2007)

       advanced to spearhead system support center achievement of tl9000 certification.

       provided leadership to customer satisfaction and crash track teams.

       upgraded overall customer experience.

       distributed all ssc tl9000 metrics to utd

       initiated and implemented methodologies upgrading quality management system maturity level.

       designated as project manager for successful implementation of tl9000.

       selected to manage cross-functional team tasked with development of corrective/preventative action process and database.

       developed tl9000 metric collection process for 7.5 product category.

       successfully integrated two distinct product lines into system support center

       designed and launched customer satisfaction closed loop process.

 

global quality coordinator, motorola gtss (2001-2003)

       ensured delivery of superior customer service vital to sustaining and growing business by providing solutions-focused root cause analysis and corrective actions in response to customer/market quality issues.

 

quality analyst/driving otd and customer satisfaction, motorola nss (1999-2001)

       managed on-time delivery & customer satisfaction program.

       directed cross-functional team while holding functions accountable for results.

 

quality/document control, motorola cellular infrastructure group (1996-1998)

       tasked to develop document control center and level 2/3 documents during implementation/maintenance of iso9001 quality management system.

 

 

education

depaul university, location

business studies