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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Solutions-focused, quality-oriented Network Technician eager to contribute technical expertise as well as sharp team building and client servicing skills toward actively supporting company operations
Profile
Ø Offer progressive IT experience in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.
Ø Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.
Ø Exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Professional Experience
US Army 1993-2007
Information Technology Specialist - Ft Drum, NY (2003-2007)
Telecommunications Operator/Maintainer - Heidelberg, GE & Ft Campbell, KY (1999-2003)
Career Highlights
Applied industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.
Strategically defined, developed and executed hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.
Proficiently handled the installation, configuration, monitoring and maintenance of local and wide area networks.
Contributed dynamic customer service and technical skills toward providing customer and network administration services such as passwords, MS Exchange and Outlook, computer management and security, and troubleshooting.
Exhibited solid leadership qualities in managing and training both technical and non-technical staff and clients in the setup and use of computers, hubs, and communications to remote locations.
Steered results-driven Information Services including printing services, publications management, files and forms management, reproduction services, and messenger services.
Drove hardware/software system reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.
Resourcefully operated and performed preventive maintenance checks and services on assigned communications equipment, demonstrating strong multitasking and organizational skills in achieving operational goals and timelines.
Education & Professional Training
Computer Networking Certification & A+ Remote Support Technician Certified - Bellingham Technical College
Information Systems Operator/Maintainer & Record Telecommunications Operator/Maintainer - US Army School of Information Technology
Computer Engineering Technology - Eastern Washington University
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