Proficient IT Professional specializing in Network/Systems Engineering and Administration eager to contribute technical expertise as well as strong project management and leadership skills toward actively supporting an organization in maximizing performance.
A+ Certification, IBM, Compaq IT Systems Services & Administration
Engineering, Installations and Modifications Migrations and Upgrades
Disaster Recovery & Contingency Planning Strategic Project Planning and Execution
Staff/Customer Training User/Tech Support and Problemsolving
Team Building, Coordination and Leadership Operations Optimization
Procurement & Vendor Relations Administrative Operations
Ø Have successfully built a progressive career with JP Morgan Chase & Company through varied contracts with high-profile service providers, IBM Global Services and Verizon
Ø Subsequently recruited as full-time employee, 2004-present, serving as Subject Matter Expert in Global Network Services-Network Engineering
Ø Played key role in successful JP Morgan/Chase merger by strategically implementing server builds for efficient migration.
Ø Broad-range technical knowledge and skills including proficiencies in Lucent QIP, Unix VI Editor, Remedy, Peregrine, StorQM, Lotus Notes, Microsoft Office Products, Microsoft Windows Operating Systems, Citrix
JP MORGAN CHASE & COMPANY-NY/NJ 1997-PRESENT
Global Network Services -Network Engineer, JP Morgan Chase & Company-Jersey City, NJ; 2004-current
Recruited from IBM Global Services contract to serve as Subject Matter Expert (SME) on broad-range network issues, focusing on resolving DNS/DHCP support and problem resolution; effectively plan and implement support plans for both internal and external DNS/DHCP global environments.
Contribute dynamic prioritization, strategic planning and multi-task management skills toward steering simultaneous projects supporting wide-scope infrastructure ranging from retail banking and server forklifts to application migration and related components.
Apply strong communication and leadership skills toward delivering comprehensive Lucent QIP software training to Infrastructure Operation Center (IOC) personnel, playing instrumental role in boosting operational efficiency and quality.
Effectively coordinate and facilitate full-line, global support of disaster recovery events.
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Network Implementation, IBM Global Services (at JP Morgan Chase & Company)-Brooklyn, NY; 2003-2004
Retained through to support JP Morgan Chase & Company as continuation of Verizon s expired contract, demonstrating contributions and value as a key technology team member.
Spearheaded major PBX system migration project from concept and development through execution.
Effectively oversaw cross-functional teams and vendors, providing decisive leadership in driving departmental technology projects.
Illustrating commitment to and support of a collaborative teamwork environment, personally took the initiative to voluntarily steer desktop support for core group in order to maximize departmental productivity.
System Engineer, Verizon (at JP Morgan Chase & Company)-New York, NY; 1997-2003
Managed JP Morgan Chase & Company s MicroBank StorQM, providing primary system support to market traders and routinely interfacing with all levels of management personnel.
Successfully enhanced remote user support by implementing a new Citrix domain and provided ongoing Citrix server farms support and maintenance.
Relied upon to lend expertise toward evaluating and providing recommendations on project-specific software and hardware requirements.
BEAR STEARNS-New York, NY
Managed Asset Management department support vital to company s operational performance.
Steered OS upgrade project cycle from initiation through rollout, playing key role in boosting efficiencies.
Proactively supervised Consultants assigned to special tasks.
Planned and coordinated cost-effective department procurement functions supporting system planning projects.
Prior Military: E-4 Senior Airman, Honorable Discharge, United States Air Force-Bergstrom AFB-Austin, TX
Certificate: Basic COBOL, Assembler Programming, Empire Technical School - New York, NY
A+ Certification, IBM, Compaq
IBM Netview; Apple Macintosh; Compaq; Citrix Metaframe
Administration; Unix; HP Printers; Novell CNE Training
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