career objective                              

results-driven operations manager eager to contribute sharp business acumen, strategic planning, and internal team-building skills toward supporting the employer in optimizing financial and operational performance

profile                                                

ø  offer six years of progressive operational management experience with expertise in building and developing top-performing support teams

ø  demonstrated record of increasing staff productivity and improving product line efficiencies

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  exceptional organization, prioritization and time management abilities; consistently achieve critical deadlines while maintaining high quality standards

ø  effectively identify and capitalize on opportunities to penetrate markets; solid experience in planning budgets, driving profits, and collecting on accounts

ø  strong computer skills including html coding, microsoft word, excel, powerpoint, and access

professional experience                

sauder mouldings, inc., ferndale, wa                                                                          2005 c 2008

territory manager

         successfully steered sales operations to generate high volume growth and revenue; acquired new accounts while providing outstanding service to existing client base

         achieved record sales figures in unstable market conditions by continually monitoring, compiling, and analyzing performance metrics; assisted with annual sales budget planning

         proactively collaborated with internal departments to develop and implement business improvement solutions; managed purchasing and inventory for distribution facilities

         effectively trained and led inside sales team to attain increased revenue and outstanding levels of customer satisfaction; cultivated long-term client relationships

 

hertz, everett, wa                                                                                                                     2005

management trainee

         qualified for assistant manager position; met and exceeded corporate targets in sales and customer retention efforts

 

mcdonalds, bellingham, wa                                                                                         2002 c 2005

opening manager

         in recognition of superior performance, quickly progressed within company to managerial position entrusted with staff leadership

         strategically planned and coordinated workflow and human resources for optimal coverage while containing labor costs

education                                           

western washington university, bellingham, wa     2005

bachelor of arts in business administration; management concentration