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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

 

 

Well-rounded and dependable individual with valuable experience seeks new challenge

and opportunity to apply consummate skills in Management, Sales and Customer Service.

 

Key areas of Expertise


   Sales

   Strategic Marketing

   Document Management

   Policy & Procedure Development

   Technical Support

   Presentations

   Leadership and Training

   Personnel Management

   Human Resources

   Event Coordination

   Travel Arrangements

   Customer Service


yyyyyy x. yyyyyy

Professional Profile                                                         

  Escalate business development utilizing various sales techniques and marketing strategies which increase productivity and revenue growth; consistently meet and exceed goals and objectives

  Expand clientele by securing high-profit accounts while maintaining existing customer base through exemplary account management and customer service

  Self-motivated with proven leadership qualities; supervise team players, manage schedules, and establish and maintain strong work teams and customer relationships

  Communicate technical and complex information easily and concisely; fluent in English and  Spanish, advanced Portuguese, and rudimentary French

  Organized and detail-oriented; prepare presentations, coordinate events, travel arrangements,  direct meetings, create corporate policies and training procedures, and design tracking systems

  Versatile multi-tasker; provide quotations, process orders, prepare reports, conduct sales analysis, and provide technical support

  Exhibit proficiency in translating individual needs into responsive, concrete solutions; offer solid track record based on professionalism, thoroughness, and dedication

yyyyyy x. yyyyyy

Employment History                                                          

Topquadrant Alexandria, VA                                                                                   08/2008 C Present

Sales Assistant                                                                                                         09/2009 C Present   

   Increased sales by 7%; initiated and enhanced lead-generation and sales tracking techniques

   Commended for efficiently designing quality, comprehensive presentations, new tracking systems, and reports

   Achieved outstanding ratings on bi-annual reviews; recognized for high-quality work, organizational strengths, and exceptional customer service

   Skillfully manage sales data, prepare progress reports and conduct monthly sales analysis

   Key player in processing orders, providing quotes and ordering work schedules

   Boost business development through testing and validating a proprietary online purchase system

   Demonstrate superior customer service skills while managing billing questions, payment requests, and general concerns; establish relationships with key decision makers and coordinate customers with customized solutions

Business Operations Assistant                                                                                  08/2008 C 07/2009  

   Escalated business development by aiding in development of standardized disciplinary procedures and tracking systems, writing corporate polices, and designing HR policies, orientation, and training procedures

   Increased productivity and efficiency; implemented and enhanced Groove spaces providing easier access to information

   Served as liaison ensuring essential communication and technical support for all departments

   Versatile team player who provided support to executive level management, and organized scheduling, training, seminars and conferences; successfully coordinated travel arrangements, itineraries, corporate meetings and agendas

   Effectively managed Human Resources for team of 21employees including personal records and leave of absence

 

Teller/Teller Coordinator/Services Specialist/Lobby Manager                                    05/2004 C 02/2008

Bank of America Arlington, VA  

   Awarded #1 Teller Coordinator in Division; achieved the greatest accuracy and customer satisfaction rating

   Developed positive customer relationships; consistently increased revenue growth, and established and maintained strong customer base 

   Demonstrated superior personnel management qualities and met and exceeded goals and expectations; supervised 11 tellers, provided accurate teller operation training, and led teller meetings

   Served as successful liaison between Tellers and Personal Account Managers; communicated requirements necessary to improve banking goals

yyyyyy x. yyyyyy

Volunteer Activities                                                          

Marketing/Fundraising Associate, Bridge To Freedom Foundation Fairfax, VA          02/2009 C Present

Supported outreach, conducted research and event coordination, and developed media relationships

Assistant, The World Bank Washington, D.C.                                                                                      

Aided Matthew Henson Earth Conservation Center in cleaning and maintenance of the Anacostia River

Tutor, Iglesia Bethel San Miguel, El Salvador                                                                                      

Taught students courses in English and Spanish; assisted in class preparation, tests, and lesson planning

yyyyyy x. yyyyyy

Computer Skills                                                                 

   Proficient in Microsoft Office, Web 2.0, Groove, QuickBooks Pro, Adobe Photoshop CS2, Flash, LexisNexis, Mac, POS Systems, and database and electronic marketing tools

yyyyyy x. yyyyyy

Education                                                                            

Bachelor of Arts in Communication                                                                                              2008

George Mason University Fairfax, VA

Major in Public Relations

 

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