yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

business professional eager to contribute executive support, key metrics reporting and client service capabilities in a challenging business management/analyst assignment.

 

career profile

ø  b.s., business financial management.

ø  current assignment as business management analyst.

ø  deliver exceptional reporting and advisement to senior management.

ø  interact closely with other analysts in supporting business processes.

ø  knowledgeable in business analysis, evaluation and assessment.

ø  demonstrated leadership capacity in providing process improvement recommendations.

ø  career assignments with jpmorgan chase and bank one

ø  adept in all facets of business management.

ø  selected for critical projects.

ø  expertise in financial performance issues and key operational metrics.

ø  record of progression to assignments of increasing authority and responsibility.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications including ms office suite, ms frontpage, dreamweaver 8 and business objects.

ø  outstanding communications and presentation skill sets.

ø  strong team member, with positive approach to pressure situations.

ø  excellent problem solving skill sets

ø  self-motivated, self-directed individual who adapts to changing environments.

ø  member, financial management association.

ø  arizona state university alumni association.

 

professional experience

jpmorgan chase, phoenix, az                                                                                                 2002 c present

business management analyst ii (2005-present)

   promoted to provide analysis for global technology infrastructure group, consisting of staff in 20 countries.

   play key role in managing metrics and reporting function for 200,000+ desktops/laptops with 3,500 servers and 500 technicians.

   facilitate report preparation for management and daily/weekly/monthly reporting of key metrics and performance indicators.

   conduct user acceptance testing (uat) for requirements impacted by report/system changes.

   implement ad hoc reporting requests, web reporting and report design.

   interface with clientele to determine report requests.

   proactively assist service improvement projects by providing strategic data.

   initiate productivity and efficiency metrics vital to improved business processes.

   oversee reviews of performance of technicians, to include average time to respond/repair, number of repair tickets per technician and devices utilized.

   also focus on technician customer service results and service level agreements.

   possess strong capabilities in identifying opportunities and developing solutions to meet current and future business requirements.

 

information analyst ii (2002-2005)

   performed data analysis, financial analysis and reporting.

 

- continued -

 

yyyyyy x. yyyyyy

page two

 

 

bank one, phoenix, az                                                                                                                 1996 c 2002

business analyst (1998-2002)

   retained to provide reportage and analysis similar to responsibilities held in analyst ii position for jp morgan chase.

   reports covered smaller geographic area of southwest region of united states, rather than global scope.

 

retail banking representative (1996-1998)

   hired to perform key banking functions.

   served in roles as teller, teller supervisor and customer service associate.

 

 

 

 

education

arizona state university, tempe, az

bachelor of science, business financial management, 1998

3.3 gpa

member, financial management association (fma)

member, arizona state university alumni association

 

 

northern arizona university, flagstaff, az

business undergraduate studies, 1996

3.4 gpa

dean s list

 

community college

business coursework preparation, 1995

 

 

training/certification

crystal reports professional v.10, level 1 & 2

dreamweaver 8

business objects

ms office suite

ms frontpage

systemation c business analysis certification training

microstrategy business intelligence - report developer track:

advanced documents

reporting essentials

web report analysis

web report design

report services document essentials

advanced reporting essentials

report services advanced document