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Yyyyyy x. yyyyyy
Job Posting: JOB POSITION
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: COUNTRY
Social Security Number: XXX-XX-XXXX
Core Qualifications
10 years of Training and Development Management
System Implementation
Excellent Communication
Leadership Development
Technical Writing
Instructional Design
Curriculum Development
Recruiting & Talent Selection
Employment Law
Employee Relations & Retention
Professional Experience
Metropolitan Transit Authority (DTO) - Nashville, TN
Supervisor: May Contact - NAME, PHONE NUMBER
Hours: XX Per Week
Training Manager; Salary: $XXXXX/yr; 12/2003-2/2008
Contributed dynamic leadership skills in managing all training initiatives for 400+ employees, supervisors, managers and executives, with full accountability for directing a training staff of 8 team members.
Spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to terminations and daily operations. Proficiently performed all new hire processes, interviewing, hiring, and verification of references and background checks.
Applied industry expertise and problem-solving abilities toward performing needs analysis, instructional design, curriculum development, technical writing, training evaluations, and performance assessments. Conducted comprehensive review and analysis in measuring the transfer of training to actual job skills.
Brought the organization to full staffing capacity for the first time in the previous five-year period by designing and implementing an innovative approach to the standard hiring procedures. Actively facilitated employee morale and labor relation workgroups, demonstrating exceptional communication and interpersonal relation talents. The On Target workgroup enhanced team spirit and improved workplace fulfillment evidenced by decreasing absenteeism by 15% and enhancing workplace fulfillment, as well as increasing customer satisfaction, as documented in customer response surveys and post training evaluations.
HCA Physician Services - Bentwood, TN
Supervisor: May Contact - NAME, PHONE NUMBER
Hours: XX Per Week
Implementation and Training Specialist; Salary: $XXXXX/yr; 3/2002-10/2003
Maintained full accountability for all aspects of implementation and training in relation to a proprietary medical billing software application, including documented processes, internal resource planning, and project communications. Exhibited solid customer service skills in managing client expectations and testing clients needs and expectations regarding technical analysis/design and final implementation.
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Yyyyyy x. yyyyyy
Job Posting: JOB POSITION
Social Security Number: XXX-XX-XXXX page 2 of 2
Proficiently analyzed and evaluated clients workflow, documents and procedures for effective implementation and customized training of proprietary medical billing software. Documented processes, conducted client needs assessment, and facilitated change management workgroup discussions in order to optimize productivity, efficiency and quality of services.
Built and established key relationships; liaised with clients and end-users, driving product changes and testing new releases for accuracy and integrity Supervised implementation and training project plans tailored to each individual client s needs. Promoted superior customer service and exceptional client satisfaction by providing continued support and training after initial implementation, performing routine audits and remote training sessions.
American General Life and Accident (AIG) - Brentwood, TN
Supervisor: May Contact - NAME, PHONE NUMBER
Hours: XX Per Week
Senior Trainer; Salary: $XXXXX/yr; 2/1997-3/2002
Demonstrated strong leadership qualities in training corporate staff by utilizing blended training including classroom facilitation, CBT, and floor support. Resourcefully planned and facilitated new hire orientation, on boarding, and job skill training classes. Provided post training floor support, direction, and final evaluation measuring the ability to transfer training to specific job related tasks.
Proactively supported the development of an award-winning computer based training program. Created, developed and implemented an online learning library resource system providing desktop learning with an at-a-glance quick response application for 500+ end users.
Education/Training/Certifications
Bachelor of Science in Business Administration - Belmont University (Nashville, TN)
Associate of Science in Information Technology - Volunteer State Community College (Gallatin, TN)
Third Party CDL Examiner - State of Tennessee CDL class B
Instructional Designer
Professional Affiliation
Vice President of Community Relations, Board of Directors - The American Society of Training and Development (ASTD), Middle Tennessee Chapter, 2005
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