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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com            

 

career objective                              

results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member

profile                                                

ø  offer five years of experience in customer service, office administration, and collections, with expertise in reconciling delinquent accounts

ø  excellent phone skills and demonstrated ability to work closely with clients to arrange payment plans to resolve outstanding debts; effectively assess and respond to customer-specific needs

ø  solid experience in office scheduling, appointment setting, providing referrals as necessary, and assisting with medical billing

ø  produce error-free client communications, invoices, and corporate documentation; compile and analyze data to generate reports instrumental to senior management in assessing performance

ø  perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service

ø  dynamic communication, presentation, negotiation, and relationship management skills; achieve outstanding levels of client satisfaction

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

apm financial solutions, llc, hamilton, nj                                                                1/08 c 12/09
collections agent

 

nationwide credit, inc., miramar, fl                                                                              2/03 c 1/08

customer service  / collector

 

office of dr. daniela bottoman, fort lauderdale, fl                                                   2004 c 2005

receptionist / billing assistant

education                                           

southern university, online                                                                                      2008 c present

studies toward midwife / rn degree

 

broward community college, fort lauderdale, fl                                                      2003 c 2005

general studies

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