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career objective
results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member
profile
ø offer five years of experience in customer service, office administration, and collections, with expertise in reconciling delinquent accounts
ø excellent phone skills and demonstrated ability to work closely with clients to arrange payment plans to resolve outstanding debts; effectively assess and respond to customer-specific needs
ø solid experience in office scheduling, appointment setting, providing referrals as necessary, and assisting with medical billing
ø produce error-free client communications, invoices, and corporate documentation; compile and analyze data to generate reports instrumental to senior management in assessing performance
ø perform multiple responsibilities simultaneously and under heavy pressure; consistently meet deadlines while providing high quality service
ø dynamic communication, presentation, negotiation, and relationship management skills; achieve outstanding levels of client satisfaction
ø proactive team player equally effective in independent and collaborative environments
professional experience
apm financial solutions, llc,
hamilton, nj
1/08 c 12/09
collections agent
nationwide credit, inc., miramar, fl 2/03 c 1/08
customer service / collector
office of dr. daniela bottoman, fort lauderdale, fl 2004 c 2005
receptionist / billing assistant
education
southern university, online 2008 c present
studies toward midwife / rn degree
broward community college, fort lauderdale, fl 2003 c 2005
general studies
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