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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




client-focused service-oriented professional eager to contribute dynamic customer service skills toward optimizing operations of a high-volume retail unit.


career profile

ø over 15 years of successful business background.

ø exceptional customer service abilities.

ø well-organized multi-tasker with strong detail orientation.

ø in-depth background in retail unit operations.

ø manage achievement of challenging revenue and profitability objectives.

ø contributor in critical process improvement.

ø comprehensive understanding of business and operations management.

ø provide effective support to senior management.

ø adept in relationship development.

ø proven accomplishments in coordination, strategic planning and project management.

ø proficiency in ms office suite and other advanced business software applications.

ø notable coordinator and facilitator.

ø highly motivated self-starter.

ø flexible and adaptable to rapidly changing circumstances.

ø upcoming forensic certification.


professional experience

the brickyard tavern, madison, nc                                                                                              most recent

assistant manager/hostess

         recruited to assume wide-ranging customer service and operations duties.

         directed daily unit activities.

         managed scheduling and task prioritization.

         ensured delivery of exceptional customer service.

         supervised and mentored server staff.

         achieved quality objectives.

         facilitated close coordination with kitchen personnel.

         identified and successfully resolved all customer issues.


gingerbread junction, madison, nc                                                                                              2007 c 2008


         planned and managed this retail venture.

         assumed responsibility for on-going activities including employee scheduling, merchandising, shrink control and promotion.

         controlled and monitored financial functions including cash management, end-of-month statements, reconciliations, payroll, a/r, a/p and taxation.

         recruited, trained and developed highly professional staff.


syd s tobacco inc., madison, nc                                                                                                 2000 c 2005

store manager

         retained to direct daily operations for high volume location.

         orchestrated all retail functions including sales, merchandising, promotion, inventory, loss control and procurement.

         directed and upgraded employee productivity.



earlier background

prior to 2000, served as beneficiary representative, cigna insurance, greensboro, nc.  in this assignment, facilitated provider relations, managed claims, conducted investigations and delivered customer service.



rockingham community college, wentworth, nc

forensic certification, expected graduation date

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include long-term retail experience with a strong emphasis on dealing with the public and successfully resolving related issues/problems.  to complement this background, i possess demonstrated expertise in retail unit operations, merchandising, communications, staff supervision, financial control, procurement and loss prevention, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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