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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

client-focused business professional with mba in healthcare management specializing in account relations, business communications, and customer service eager to support a progressive employer in maximizing success.  top-performer with the ability to make decisions which reflect positively on business productivity, company well-being, and client satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  integral leader who can effectively interface with all business representatives through to executive level.  ambitious self-starter who demonstrates superior attention-to-detail and strong problem analysis / resolution skills.

 

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key areas of expertise

 

administrative support                        account management                           business communications                     customer service

fiscal management                             client relations                                     workflow prioritization                            microsoft office

problem resolution                             research / analysis                              data entry                                                internet applications

 

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professional synopsis

 

trust / fund specialist

unified fund services / huntington bank, indianapolis, in                                                                                              2006 c present

 

         drive business success by managing up to 100 inquiries per day from fund advisors, financial representatives, and shareholders to include establishing and maintaining valuable, high-volume shareholder accounts.

         apply dynamic leadership talents toward directing customer identification programs (cips) to maximize financial security efforts.

         expertly organize, develop, and disseminate detailed reports to mutual fund advisors and broker dealers.

 

customer relations specialist

bmg / columbia house, indianapolis, in                                                                                                                                        1998 c 2006

 

         utilized broad scope of industry and professional services knowledge to review, research, and respond to diverse customer correspondence to include actively resolving key client complaints via account data analysis and adjustment.

         played a vital role in identifying critical problems within a complex customer service system to ensure seamless operations.

         employed multiple software and internet-based functions to generate essential adjustments / updates to customer accounts.

         regularly performed at above-average productivity to include processing 100-125 pieces of mail per hour.

 

additional professional roles held prior to 1998

 

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supplemental experience

 

specimen processor (part-time)

mid america clinical labs, city, state                                                                                                                                  2008 c present

 

         meet and / or exceed set organizational objectives by proficiently receiving, labeling, and preparing laboratory specimens for testing, along with optimizing information management efficiency by performing accurate data entry practices.

 

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community activities

 

volunteer, community hospital north, city, state                                                                                                                   2007 c 2008

volunteer, indiana black expo, city, state                                                                                                                                  2001 c 2008

 

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education

 

master of business administration (healthcare management emphasis 3.86 gpa)                              indiana wesleyan university

bachelor of science in liberal studies (3.12 gpa)                                                                                           university of indianapolis

 

national honor society of psychology (member since 2004)

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

as an enthusiastic professional with a recently attained mba in healthcare management from indiana wesleyan university, i am eager to offer my specializations in account relations, business communications, and customer service toward maximizing your company s success.  i have proven myself to be a top-performing employee who can make decisions which reflect positively on business productivity, company well-being, and client satisfaction, and i am confident that i can utilize my broad range of professional talents to achieve your key objectives.

 

within the varied roles i have held such as trust / fund specialist, customer relations specialist, and specimen processor, i have demonstrated my strong leadership and multitasking abilities by identifying and resolving system-wide challenges to ensure seamless operations, along with developing detailed reports and performing high-volume data entry practices.  as this is just a sampling of my background, please kindly refer to my enclosed resume for additional professional experience.

 

you will find me to be a client-focused leader who can plan, delegate, and / or complete assignments within deadline-driven environments while proficiently streamlining business processes to increase efficiency.  in addition, i can contribute superior attention-to-detail and solid problem analysis / resolution skills.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your organization.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

michelle d. owens

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