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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Results-driven Sales and Customer Service Specialist eager to apply talents toward actively supporting the employer in optimizing revenue performance
yyyyyy x. yyyyyy
Profile of Qualifications
Offering 8 years experience in driving sales and delivering world-class client servicing
Dynamic consultation, presentation, negotiation, and relationship building skills; proficient in varied sales techniques including consultative, solution-selling, up-selling, and cross-selling, with focus on maximizing sales volume, capitalizing on opportunity and boosting competitive market leveraging
Excel in rapidly acquiring and applying complex product knowledge, as demonstrated by experience in widely-diverse industries
Solid background in managing accounts and troubleshooting/resolving issues, fostering optimal client satisfaction levels and customer loyalty/retention
Enthusiastic team player who facilitates and supports collaborative efforts to achieve company goals
yyyyyy x. yyyyyy
Professional Experience
Call Center Personal Banker, U.S. Bank-Saint Paul, MN 2009- Present
Effectively apply strategic selling, presentation and negotiation skills toward consistently achieving aggressive sales goals
Ensure delivery of quality service in expertly responding to client inquiries, promptly troubleshooting and resolving issues and processing account transactions
Proficiently investigate and correct account/payment discrepancies, implement fee/finance charge revisions and maintain accounts
Home Entertainment Sales Specialist, Circuit City-Woodbury, MN 2001-2009
Actively consulted with customers to determine needs, provided product knowledge and recommendations, maximized revenue through up-selling and cross-selling of merchandise/systems, and closed high-volume sales transactions
Facilitated in-home installations and efficiently troubleshot product issues to customer satisfaction
yyyyyy x. yyyyyy
Education
Bachelor of Applied Science, Computer Forensics; in progress, 2006-Present
Metropolitan State University
yyyyyy x. yyyyyy
Technical Skills
Proficient in MS Office Suite applications
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