yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

quality-focused executive assistant specializing in driving business efficiency, liaising among c-level executives, supporting staff training, providing world-class client services, and cultivating a strong organizational image eager to offer 13+ years of experience toward maximizing an employer s success.

 

profile of qualifications

 

         top performer who makes decisions to reflect positively on business productivity, corporate well-being, and client satisfaction, along with seamlessly handling confidential responsibilities while maintaining superior service levels.

         out-of-the-box thinker who improves operations, including increasing staff productivity and morale by developing and implementing an online employee production report for immediate team access of daily performance results.

         ambitious team player who plans, prioritizes, and manages multiple tasks within deadline-driven environments.

         excellent communicator who successfully interfaces with all levels of business representatives and clientele.

 

key areas of expertise

 

administrative support                   new business growth               process improvement              purchase order processes

executive-level assistance            call center management            regulatory compliance           client / customer relations

human resources processes         business communications       workflow prioritization          travel / meeting scheduling

 

professional synopsis

 

 

executive assistant

         apply dynamic leadership talents toward directing daily administrative operations of a large-scale church, including creating core office procedures to support staff and volunteers, as well as handling database management.

         conduct annual membership registrations to maintain accurate rolls, along with training and managing volunteers who assist with registration, issue stewardship letters, and support conference and workshop registration efforts.

         build and sustain productive ministry operations by coordinating senior-level activities for major events, including arranging luncheons for senior pastor and other officials during revivals, meetings, and new member fellowships.

         interface among guest preachers, choirs, and speakers to initiate calls and extend invitations for various events, along with responding to written correspondence with regard to speakers, supplies ordering, and reimbursements.

         ensure bulletins, programs, training materials, and special event notices are efficiently designed and disseminated.

         optimize bottom-line results by handling all vendor relationships and appointment scheduling with church officials, along with cost-effectively coordinating travel and accommodations activities, and managing conference scheduling.

 

 

customer service team leader (2001 c 2003)

         utilized broad scope of industry knowledge to direct a top-performing 16-member research, analyst, and administrative support team in handling high-volume response and resolution of health benefits issues and concerns.

         contributed strong communication skills toward proactively resolving complex and escalated disputes (via mail, internet, fax), along with managing staff in monitoring outbound call processing to meet and / or exceed key goals.

         coached and counseled staff on identified performance deficiencies and delivered recommendations for improvement, as well as mentoring new hires to guarantee compliance with company s established job standards.

         supported fax logging, distribution, and copying processes, and ensured all calls were appropriately directed.

 

customer service manager (1997 c 2001)

         led successful operations of a 93-member call center (including 80 customer service representatives) by conducting valuable staff meetings, improving overall processes, and ensuring superior quality assurance levels.

         maximized client relations satisfaction by resolving complex issues targeted toward the director and ceo levels.

         drove business growth by recruiting, interviewing, and hiring results-focused employees to enhance operations, along with supporting trainers in modifying training modules for appropriate customer service instruction.

 

additional group service representative team lead roles held with nylcare held prior to 1997

 

education & technical summary

 

bachelor of business administration in information systems                                    north carolina central university

 

microsoft office suite (word, excel, powerpoint, outlook) • internet applications