yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
solutions-focused information technology administrator eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a senior it administrator assignment.
ø b.s., information technology, network administration concentration.
ø certifications in windows xp professional/server 2000, network+ with upcoming ccna certification.
ø over 12 years of relevant it experience.
ø career built in wide-ranging facets of installation, configuration, administration and troubleshooting of advanced systems.
ø expertise in network administration, user accounts, servers and system audits.
ø outstanding user service abilities on cisco and dell servers, routers and switches.
ø capable of providing exceptional network/user support.
ø skilled in customer service escalation service environments.
ø strong evaluative, assessment and diagnostic capacity.
ø demonstrated capacity in multiple operating systems and networking reconfiguration.
ø proficient in software, hardware, databases, backups, storage, email and architecture.
ø background in effective project management.
ø contributor in increasing proficiency.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø top secret security clearance.
cisco routers, switches
quantum tape drives
miklos system, location 2007 - present
recruited to develop user/email accounts.
successfully originate network documentation and procure network equipment
build servers and stand-alone network while configuring switches and workstations.
conduct periodic backups/audits of systems
oversee administrative changes to all servers covering move, add and change requests
at&t, oakton, va 2005 - 2007
senior system administrator
retained to ensure resolution of all move, add, and change requests.
administered account creation, voice mail account creation and phone feature changes.
performed backups/system audits.
conducted administrative changes to servers for move, add, and change requests.
yyyyyy x. yyyyyy
tasked with troubleshooting responsibility for telephone numbers including use of specific product knowledge, system utilities and other available resources.
complied with established policies, procedures, operating instructions and processes.
delivered quality customer support to clients.
designated as liaison between system users and wan engineering group.
tracked and recorded all issues, follow-ups and resolutions for each assigned ticket.
gained expertise in all help desk related policies, procedures, application installations and system configurations.
developed line appearances on desk, route and call forward telephone numbers.
ensured timely follow-up to all assigned open help desk tickets.
assigned to train new hires on use of all systems.
key player on special projects.
general dynamics, chantilly, va 2000 - 2005
field engineer specialist (2003-2005)
promoted to repair dell servers through replacement of internal hardware components.
successfully configured cisco routers.
installed oracle on rapid deployment servers.
gained expertise in maintaining encryption devices.
conducted effective system diagnostics on pcs and servers.
visio documentation specialist (2001-2003)
advanced to aid in establishing network equipment requirements for overseas sites.
developed drawing depicting network equipment and rack location layout.
originated network stencils used in network built-to documentation.
maintained drawing currency utilizing field engineer notations.
verification specialist (2000-2001)
retained to draft legal documentation/correspondence for use in foreign adoption cases and home mortgages.
authored earning and leave statements for special employees assigned to department of defense and department of state.
researched and delivered employment verifications.
prior to 2000, served as work dispatch/data entry operator, ssi services inc., langley, va; data entry operator, zimmerman & associates, location; program director, bally s total fitness, location; and with the united states army. in these assignments, built outstanding information processing, communications, grant application, database, inventory and customer service skill sets.
american intercontinental university, hoffman estates, il
bachelor of information technology, network administration concentration, 2007
united states army: (desert storm)
two army achievement medals
army commendation medal
good conduct medal
south west asia medal /w 2 bronzed stars
liberation of kuwait medal
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