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yyyyyy x. yyyyyy                                                                    

 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

career objective                              

results-driven loss mitigation specialist eager to apply dynamic business development, communication, and relationship building skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer three years of progressive mortgage industry experience, with expertise in customer service, loss mitigation, title review, staff supervision and development, and regulatory compliance

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  actively consult with clients to define optimal solutions for resolving financial issues; work closely with borrowers, investors, insurers, brokers, and all involved parties to modify loan terms as necessary

ø  successfully steer all aspects of daily activity; sharp business acumen and solid background in developing departmental policies, standard operating procedures, and staff training programs

ø  effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive environments; demonstrated ability to succeed despite unstable market conditions

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  ensure compliance with all corporate policies and government regulations

ø  fluent in spanish; sharp technical proficiencies including ms office (word, excel, powerpoint), ms publisher, lotus notes, and as/400

~ key achievements ~

  • in recognition of outstanding performance, steadily progressed within landsafe to attain position responsible for managing operations of 40-member loss mitigation team, including training, performance evaluation, audit reporting, and customer service
  • granted recognition and financial bonus for excellent performance from senior vp of insert company
  • recipient of insert company s star search award for exceptional training skills
  • awarded student nutrition employee of the year (2001) by wylie independent school district

professional experience                

landsafe, richardson, tx                                                                                                                     6/06 c present

loss mitigation workflow coordinator (insert date c present)

loss mitigation supervisor (insert dates)

loss mitigation workout negotiator i (insert dates)

 

insert name of company, richardson, tx                                                                                               2/06 c 6/06

title update specialist

 

countrywide home loans, richardson, tx                                                                                           insert date c 2/06 

loan administration support tax procurement

 

wylie independent school district, wylie, tx                                                                                          8/01 c 8/06

student nutrition manager (8/04 c 8/06)

student nutrition cook (8/01 c 8/04)

 

harris teeter inc., charlotte, nc                                                                                                              7/00 c 12/00

customer service representative

education                                           

collin county community college, plano, tx                                                                                          2005 c present

studies toward insert type of degree - b.s./a.a.s./b.b.a, etc. in business administration

 

texas bible college, lufkin, tx                                                                                                             2003 c present

correspondence studies toward insert type of degree in christian education

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