yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in a data center operations assignment.

 

career profile

ø  over 18 years of relevant it experience with a major telecommunications provider.

ø  extensive professional development and certifications (see below).

ø  career built in wide-ranging facets of systems management, first-line support and troubleshooting.

ø  additional expertise in bill printing/processing.

ø  adept in installation, configuration, administration and troubleshooting of advanced systems.

ø  expertise in user accounts, servers and system audits.

ø  outstanding capacity in lan, as400 and 9710 storage tek tape silo.

ø  capacity in use of veritas multi-system backup and multiple system devices.

ø  knowledgeable in monitoring, backups and system upgrades.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective full-life-cycle project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

professional experience

verizon data services, irving, tx/newbury park, ca                                                                       1991 c 2009

senior operations technician ii (2002-2009)

         promoted to serve as lead for data center operations and backup for department manager.

         perform monitoring of as400 system, lan network, 9710 storage tek tape silo, veritas multi-system backup system and multiple system devices.

         act as data center 1st line support technician.

         conduct in-depth troubleshooting of technical problems performing repairs or calling for maintenance technician support.

         facilitate backups, reboots and upgrades.

         originate and track budget spreadsheets.

         responsible for supply procurement.

         contribute to helpdesk operations.

         oversee mainframe printing of daily business reports, financial statements, customer purchase orders and customer copy presentations.

         manage department web page including changes and updates.

         recipient of outstanding peers award, 2004, and individual achievement award, 2004 and 2009.

yyyyyy x. yyyyyy

page two

 

senior operations technician i (1998-2002)

         advanced to print daily reports for company departments.

         monitored operating systems.

         served as 1st line support for troubleshooting.

         facilitated daily backups/system upgrades as needed by analysts.

         printed customer copy requests for presentations and meetings.

         recipient of individual achievement award 2000.

 

operations technician (1991-1998)

         recruited to operate bill printing equipment producing paper customer invoices.

         operated siemens duplex printers, ibm impact printers and copiers.

         ensured accurate printing of customer daily reports for delivery to drop-off locations daily.

         orchestrated distribution of company mail via us postal service and various trucking companies for west coast division.

         conducted all tape library functions

         oversaw tape room operations covering shipping/receiving of company tapes and inventory.

         developed microfiche film and product distribution for customers.

         recipient of individual achievement award (for saving xxx-xxx-xxxx, group quality award, 1992, and individual achievement awards, 1994, 1995 and 1997.

 

 

 

professional development

understanding management and working with others, 2003

managing employees workshop, 2003

iso documentation and webpage preparation, 2003

ariba ordering system training, 2002

xerox computer printing concepts and operations support, 2001

xerox laser printing systems operations, 2001

as400 advanced system operator workshop training, 2000

basic web builder tech i, 2000

siemens technicians duplex printing certification, 1994

windows applications training (excel, wordperfect and windows functions), 1994

data center operations training, 1992

ibm basic computer operations training, 1991

mvs/esa jes2 commands and operations, 1991

 

yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an it data center operations specialist capacity in the medical sector and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 18 years of highly successful it data center operation experience with verizon data services. to complement this background, i possess demonstrated expertise in systems monitoring, troubleshooting, repair, maintenance and management of advanced data center systems, upgrades, user support and help desk support, as well as analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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