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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

customer service manager  ~  team leader  ~  executive assistant

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career profile

 

ø  excel in training, leading and motivating top-performing sales teams

ø  strong strategic planning, prioritization, organization, and time management skills

ø  successfully drive operations to ensure delivery of superior customer service; effectively define customer needs and diplomatically respond to and resolve issues

ø  equally effective in independent/self-driven and collaborative environments

ø  exceptional communication and interpersonal relation abilities

ø  business administration degree in progress

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professional experience

 

team manager, sitel                                                                                          2005-2007

  applied dynamic leadership qualities toward effectively training and directing as many as 30 team members supporting key chase credit card account services in a fast-paced call-center environment

  recognized as coach of the month, 3 consecutive months, 2006

  successfully led team to achieve highest regional production, january-may 2006 and march-august 2007

 

u.s. navy                                                                                                                  2000-2004
managing petty officer

  steered operations of naval station bremerton visitor s welcome center, with a strong focus on facilitating superior service and public relations

  demonstrated solid administrative skills in managing schedules in compliance with operational directives and maintaining visitors documentation/log

ceremonial coordinator

  efficiently planned, coordinated and led 12-member team in conducting varied naval personnel ceremonial events

---

education


western international university

associate degree, business administration; current - graduate november 08

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert actual title of target position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, i offer a versatile background ranging from inside sales, customer service and staff training/leadership  to operations management and administrative functions. most recently, i led a team of 20-30 sales staff in a fast-paced call center environment supporting a major account.  my successes included steering the team to achieve two-time recognition for highest regional sales production and personally earned several coach of the month awards. prior to that, i contributed 4 years to the u.s. navy, where responsibilities including managing the visitor/welcome center and coordinating ceremonial events. to complement this background, i am in the process of completing a degree in business administration, with projected graduation in november of this year.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

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