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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

skilled management professional with experience in sales, customer service, inventory, operations, staff supervision, training and project oversight seeking to utilize abilities in a challenging customer service manager capacity.

 

career profile

ø  many years of experience in management, operations, inventory, customer service, project management and large-staff supervision.

ø  fluent in english and spanish.

ø  self-driven, effective team player with strong decision-making and training skills.

ø  conscientious and dedicated employee with history of going extra mile for employers.

ø  expertise in product packaging.

ø  a.a. degree.

 

professional experience

impact manufacturing                                                                                                       2010 - present

project manager

       direct and facilitate high-profile custom packaging projects for president of sales.

 

xpedx                                                                                                                                  1997 - 2010

customer service manager

       recipient of best team performance in california award in 2007 and award of appreciation in 2009.

       directed department of 11 customer service representatives and four custom packaging product merchandisers.

       oversaw new customer implementation and customer service.

       directed critical customer service levels.

       coordinated with sales, operations, accounting and credit departments.

       visited customers every month and participated in manager lead team meetings.

       interacted with million-dollar customers while managing operational expenses.

       controlled purchasing and replenishment of custom and non-stock inventory.

       built highly positive relationships with customers.

 

prior experience

inside sales representative employed by zellerbach (mead company) providing customer service and merchandising packaging support for 3-4 outside sales professionals.

 

education

san antonio college, pomona, ca

associate of arts degree

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