Dynamic leader with over 20 years of demonstrated success as an executive support professional.  An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

Inventory Analysis   Staff Leadership   Personnel Training

Technology Proficient   Statistical Analysis   Data Gathering

Customer Support   Budgetary Adherence   Project Deadlines

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously. 

Ø  Effectively lead top-performing teams.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook. 

 

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Use knowledge of various administrative functions and company protocols to support executive management.

Ø  Embrace corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Establish professional and trusting relationships with customers, staff, and management. 

Ø  Ensure relevant client documents are processed expeditiously to ensure excellent customer service is provided.

Ø  Perform administrative tasks with efficiency and great focus.

Ø  Frequently act as a liaison between customers and various organization departments to ensure smooth communication process.

Ø  Provide client and staff support including website utilization, database administration, creation of various technical resources, as well as comprehensive administrative functions.  

 

 

 

 

 

Executive Assistant to President and Vice President, Pacific Heating & Air Conditioning     2000-2007

 

  Revised maintenance program which lead to a 30% increase of contract renewals.

  Created improved filing system for residential customers.

  Maintained and made changes to in-house accounting program.

  Converted all office forms to computer generated forms.

  Upgraded company computer system.

  Improved efficiency by automating bid tracking, wage equality, gas log, and time sheets.

  Generated numerous monthly, quarterly, and annual reports for accounting purposes.

  Reconciled company and personal credit card statements.

  Served as back up to front office personnel.

 

Assistant to the President, CorpReports.com                                                                           1996-1999

 

  Assisted the President in all aspects of company business.

  Provided written and verbal correspondence to industry professionals and investors.

  Secured travel arrangements.

  Managed receptionist and clerical employees.

 

Earlier Experience

 

- Analyst Support Staff, Credit Reports, Inc.

 

- Customer Service Manager, Credit Fax, Inc.

 

- Clerk / Cashier, Evola Drug

 

- Sales Associate, The May Company

 

 

n Volunteer C St. Agnes School

n Volunteer C City Impact San Francisco

 

n Diploma C Business Emphasis, East Peoria Community High School

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as an Executive Support Specialist.

 I am skilled at providing expertise regarding comprehensive tasks including training, operational analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of human capital development.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. 

 Additionally, I am accustomed to integrating into various cultures and environments. I am experienced at working and collaborating with others as well as developing and implementing best practices models to increase efficiency and productivity.  I offer years of formal training as well as progressive advancement within my career due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy