yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
productive, quality-oriented customer service professional eager to contribute solid collections expertise, as well as exceptional account management and interpersonal relation skills toward optimizing operations of a progressive organization.
ø effectively define, develop and implement targeted action plans to maximize operational productivity and efficiency.
ø exceptional ability to research and evaluate collection industry trends and use findings toward designing and executing innovative strategies.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management, staff and customers.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.
degree in progress - lakeland community college, 2007-present
hudson and keyse llc 2006-present
demonstrate solid understanding of collections practices and principles in proficiently managing accounts and supporting all aspects of enterprise-wide operations.
contribute advanced communication and analytical skills in proactively contacting the debtor and negotiating payments.
conduct comprehensive research and analysis of different states collection laws.
collaboratively working with customers, assist them in making the appropriate payment arrangements on their accounts.
contact customers who are already behind on their payments, or customers who are showing high-risk behaviors, in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their account.
successfully work with customers that are extremely behind on their payments to negotiate full balance repayment or settlement plans.
successfully promote superior service and exceptional customer satisfaction by developing effective financial plans, showing compassion and offering targeted solutions.
us army 2004-2008
gunner - kuwait & iraq
volt technical group 2003-2004
receptionist - various locations in beachwood, oh
member - army national guard, 2001-present
volunteer - seeing for sight, a charity that allows underprivileged children to obtain vision care
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