Well-rounded, high-achieving Business Professional with over 7 years of managerial experience eager to contribute to the operations of a dynamic organization Bilingual: English/Spanish, beginner French

 

 

þ  Recruiting and Training

þ  Payroll Processing

þ  Contract Negotiation

þ  Conflict Resolution

þ  Customer Service / Client Relations

þ  Project Management

þ  Overhead Cost Control

þ  Special Event Planning

 

Key Achievements:

  Exceeded student retention goals by 4% - 14% every quarter; increased enrollment and retained current students by planning and organizing student events, fundraisers for charities, luncheons and social educational gatherings, Strayer University

  Reduced student drop-out rate for Orlando East campus to 2% (lowest on record and less than the regional average of 5%), Strayer University

  Received multiple Customer Service and Operational Achievement awards from supervisors, regional directors, and student opinion surveys, Strayer University

  Created thousands of dollars in yearly savings by negotiating standing order contracts with suppliers such as McKesson; received a discount of 12% - 14% on standing order product and 10% on additional items, Clermont Surgical Center

  Saved thousands of dollars in delivery costs by negotiating free next day delivery, Clermont Surgical Center

  Recruited top performing physicians by controlling overhead costs in order to offer endoscopic and surgical costs at 45% and 35% lower respectively than hospital rates, Clermont Surgical Center

  Strategically planned clinical staff training around surgical schedule to avoid overtime costs and reduce reimbursements for trainers, Clermont Surgical Center

  Played a solid role in lowering payroll and training costs, Clermont Surgical Center

  Negotiated a combination contract which lowered bio-hazard waste cost from $1.15 to under $0.95 a pound by adding a laundry contract to current service which lowered laundry service costs as well, Clermont Surgical Center

 

 

STRAYER UNIVERSITY, Orlando, FL                                                                                     in-progress

MBA C Project Management, Dean s List: GPA 3.87

 

STRAYER UNIVERSITY, Orlando, FL                                                                                               2010

BBA C Legal Studies

 

MANDLE COLLEGE OF ALLIED HEALTH                                                                                        2004

Associate of Science C Surgical Technology & Science

 

 

STRAYER UNIVERSITY, Orlando, FL                                                                                                                   

Student Support Coordinator, 2009 C 2010                                                                                          

  Oversaw the timely enrollment of continuing students, including associated retention activities with assigned student advisees

  Solicited feedback from students withdrawing from the University and provided guidance and/or assistance for re-enrollment of out-of-school continuing students

  Presented student feedback to campus management garnered from conversations with continuing students

  Served on numerous regional committees for student retention and faculty training sessions.

Academic Assistant, 2007 C 2008

  Oversaw full-scope administrative assistant responsibilities to Campus Dean, including scheduling appointments, greeting and assisting students, assisting Academic Counselors, distributing Faculty correspondence, preparing statistical reports, phone reception duties, controlling timesheets, inputting academic department payroll information, maintaining employment packages, assisting with hiring process of new faculty members/academic staff, processing student evaluations, entering class schedules into the system and tracking class registration

  Provided exceptional customer service while interacting with faculty and staff on behalf of the Academic department

  Successfully ensured Faculty complied with reporting deadlines and that Faculty members had all necessary books and supplies

 

CLERMONT SURGICAL CENTER, Clermont, FL                                                      

Surgical Purchasing Manager / Technologist, 2006 C 2007

  Controlled overhead costs by sourcing the best clinical (surgical and non-surgical) merchandise at the lowest cost as well as all edible items for patient consumption

  Effectively lowered costs by selecting suppliers, negotiating contractual pricing / grant contracts that ensured timelines, supply and demand were met; worked closely with A/P department to ensure timely payments in order to negotiate better prices

  Conducted extensive research and remained updated with sales records, current inventory levels, foreign and domestic suppliers and changes / upgrades with current medical surgical procedures

  Play a solid role with the recruitment of new surgeons for operating and endoscopic rooms and arranged training for clinical staff; attended medical conferences and meetings to attract new physicians

  Assisted surgeons as required

 

LANYCLA ENTERTAINMENT, New York, NY                                                                       

Spanish Bilingual Executive Assistant / Personal Assistant to CEO, 2001 C 2005  

  Oversaw full-scope executive assistant responsibilities in a fast-paced, including supporting the CEO/President with both personal and business matters, coordinating travel arrangements, scheduling appointments, calendar management, composing correspondence and assisting with various projects

 

EMPIRE BLUE CROSS, Islandia, NY                                                                                  

Blue Shield Claims Examiner, 1997 C 2001

  Accurately ensured that all information was supplied before eligible payments were made by coding and processing claims forms for payment

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include over seven years of managerial experience and a track record for exceeding operational goals and lowering overhead business costs. During my tenure as Student Support Coordinator at Strayer University, I reduced the student drop-out rate to 2% - the lowest ever on record. I received multiple awards while working for Strayer due to my outstanding job performance and customer service.  In addition, I demonstrated that I am a team player by integrating admissions staff into retention activities in order to assist them with achieving their operational goals. My exceptional interpersonal and communication skills allow me to build positive, effective business relationships with people from diverse backgrounds and at all professional levels. While working for Clermont Surgical Center, I used my strong negotiation skills to reduce overhead costs by effectively creating numerous cost savings in inventory/food, laundry, bio-hazard waste disposal, training, payroll and delivery.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy