Seasoned Network Engineer & Administrator eager to contribute exceptional technical, customer relations, and troubleshooting talents toward supporting a progressive employer in optimizing bottom-line performance.
Substantial experience in technical support, performance tuning and optimization, data storage, automated testing, fault isolation, DCE/DTE (data communications equipment/data terminal equipment), CPE (customer premise equipment), and end user relations.
Dynamic skills in network design, set-up, configuration, troubleshooting, and repair.
Outstanding capabilities in scrutinizing and diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems.
Excellent interpersonal, organizational, prioritization, and documentation skills.
Strategically combine veracity, prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.
Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.
Highly deadline- and detail-driven, and perform effectively under pressure.
Received Ovation Award, Spirit of Excellence Award and Peer Recognition/Team Lead Awards based on extraordinary performance and contributions.
Verizon Business, Cary, NC, 2007 to Present
Network Engineer II, Complex Managed Services
- Perform WAN administration for Complex Managed Services, proficiently monitoring and fine-tuning network performance, stability and reliability.
- Leverage strong troubleshooting talents to conduct fault isolation on layers 1 through 3, perform proactive alarm handling, and cooperate with local exchange carriers (LECs) and field operations to expedite repair.
WorldCom, Cary, NC, 2000 to 2007
Telecom Technician II
- Applied sharp analytical abilities toward testing and servicing analog and digital data circuits at data repair center.
- Investigated, exposed and rectified impairments on IXC, LEC, and Customer Premise network through performance monitoring, integrated test systems, and cutting-edge diagnostic equipment.
- Collaboratively worked with LECs, field personnel, and end users to navigate and ensure timely repair.
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
MCI, Cary, NC, 1999 to 2000
Network Control Technician
- Meticulously monitored domestic and international long-distance switch network, demonstrating outstanding capabilities in switch-related maintenance.
- Provided first-level support, outage resolution, alarm management, and remote fault isolation to optimize business continuity, company reputation, and customer satisfaction.
Central Office Technician, Talton Telecommunications, Raleigh, NC
Test Technician, Data General Corporation, Apex, NC
AS Degree, Electronic Technology, United Electronics Institute, Tampa, FL.
Networking / Continuing Education, Durham Tech Community College, Durham, NC
Certified Adtran Sales Professional
Certified Adtran Technical Support Associate
Additional Technical Training:
CCNA Mentoring Program Customer Communication Enhancements
ISDN Online Course Privacy and CPI-303 Compliance
MPLS for Cisco IOS IP Addressing & Subnetting
DS-3 Maintenance Private IP (PIP) with Cisco 10000 ESR Routers
Data Circuit Testing AXE International Gateway Surveillance
Digital Multiplexing Switch Creating Superior Customer Relations
Operating Systems: Windows: NT, XP, and 7
Platforms: ATM, MPLS, PIP, Frame Relay, DSL, EVDO, SS7, ISDN, Data Services
Hardware: Cisco and Juniper routers, Data Terminal Equipment, Data Communications Equipment, Channel Service Units (CSUs), Data Service Units, Modems, NT1, Multiplexing Switches, Hubs, WAN Interface Cards, HP Protocol Analyzer
Hiring Agent Name
I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to extensive technical training and hands-on experience, I bring to you particular strengths in network administration and engineering, troubleshooting, data analysis, helpdesk operations, and data storage management. To complement these qualifications, I offer an unwavering commitment to maximizing operational effectiveness, customer satisfaction, and cost control which is paramount as a <insert job title/position>.
As a proactive contributor to your organization, you will find me to be an incisive and industrious professional committed to supporting you in achieving your objectives through an impressive work ethic and dependability. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Interviewer s Name
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make a valuable contribution to your company.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Yyyyyy x. yyyyyy
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!