career objective                              

results-driven manager eager to apply superior business development, relationship building, strategic planning, and communications skills toward actively supporting the employer in optimizing sales and profits

profile                                                

ø  offer more than 15  years of progressive experience in customer service, operational management, and program development, with expertise in facilitating internal communications

ø  coordinate interdepartmental teams and work closely with all levels of staff to foster an highly functioning, successful, and motivated working environment; manage departments, accounts, and special projects using an open-door approach

ø  effectively identify and capitalize on opportunities to penetrate and develop markets; design and implement innovative business development plans and sales initiatives, monitor trends and developments, including competitive services and marketing activities

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

chrysler llc                                                                                                                                         6/93 c present

competitive incentives manager           (11/06 c present)                                                          

• in recognition of outstanding performance, steadily progressed within company to attain positions entrusted with diverse duties across varied departments and corporate divisions
• currently responsible for  analyzing incentives and special programs to ensure competitive offerings; coordinate with executive management to appropriately adapt corporate policies

company car & affinity programs manager (1/02 c 11/06)

• proficiently directed the administration and communication for executive and employee vehicle leasing; additionally managed vehicle sales to employees, retirees and affiliated company personnel
• steered promotional activities, created and managed internet presence and employee advantage website, developed and implemented employee sales incentives as well as value maximization initiatives resulting in increased sales

advertising/merchandising & affinity programs manager (12/00 c 1/02)                                  

• expertly improved chrysler group vehicle sales by establishing affiliate rewards program; boosted cost savings by integrating administration for friends program and employee purchase program
• monitored budget for fleet operations advertising efforts and cost-effectively planned special events

business strategy specialist (9/99 c 12/00)

• contributed to multiple strategic planning teams including the global sales & marketing team and the value chain project; served as key liaison for management and germany-based personnel

credit analyst (10/97 c 9/99)

• participated in multiple process redesign projects concurrently with performing account collection and  reconciliation responsibilities; improved productivity and completely eliminated work backlog

retail credit specialist, chrysler financial corporation (12/96 c 10/97)                                                                       

• built strong network of dealers and business partners; accurately reviewed and analyzed retail and lease auto loans; attained superior levels of customer satisfaction

customer service/collection supervisor, chrysler financial corporation (7/96 c 12/96)

• effectively trained and managed staff in repossession administration and delinquency control; led newly hired team to maintain exceptionally low delinquency percentages

collections analyst, chrysler financial corporation (1/95 c 7/96)

• successfully liquidated delinquent accounts and generated up to $2 million in annual savings through skip tracing and vehicle recovery; consistently ranked within top 10% of department
• provided excellent customer service, processed credit applications, and facilitated customer/dealer communication                                                     

security/fire specialist, chrysler corporation (6/93 c 1/95)     

• maintained equipment and ensured security of corporate assets in case of fire, theft, or litigation

 

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janet kwilos-roach                                                                                                                                                                                                                 page 2

~ committee appointments ~

secretary, company car committee

secretary, company car review board

member, company car technical steering committee

member, sales & marketing profit suggestion team

member, daimlerchrysler value chain integration team

member, global sales & marketing portal team

member, iso 9002 core process team in credit operations

member, finance communications committee

education                                           

central michigan university                                                                                                                                1998

master of science administration, business concentration; graduated with highest honors

 

madonna university                                                                                                                                           1993

bachelor of science administration in criminal justice, psychology minor; graduated with honors