yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

exploring career opportunities to utilize operations, supervision, customer relations, service, planning and training abilities in a challenging automotive service department management assignment.

 

career profile

ø  over two decades of automotive service experience.

ø  current position as dealership service department manager.

ø  extensive professional development in service.

ø  career built in high volume dealerships.

ø  demonstrated leadership/training abilities in directing critical supply operations in a challenging environment.

ø  well-qualified to perform in purchasing, warranty receivables and supplier sourcing activities.

ø  bar/epa compliance knowledge.

ø  leader in technician training and productivity.

ø  record of progression to team leadership positions of wide-ranging responsibility and authority.

ø  track record of expanding profitability and increasing technician efficiency.

ø  adept in program development, supplier relations, management and oversight.

ø  notable achievements in customer satisfaction rankings.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, evaluative and analysis skill sets.

 

professional experience

rancho valley chevrolet, pomona, ca                                                                                      1992 c present

service department manager

       direct daily operations, provide leadership for 65 employees and plan/implement service operations.

       responsible for advertising, selling systems, consultant training and pay plans.

       ensure exceptional customer service.

       recruit, train and develop productive technician staff.

       spearhead equipment procurement and maintenance.

       direct warranty administration and customer orientation programs.

       expanded monthly gross profits from $82,000 to $330,000.

       achieved a technician efficiency of 160%.

       posted a top 50 ranking in national service satisfaction scores.

 

earlier background

prior to 1992, served as service department manager, sunset chevrolet, banning, ca, service department manager/shop foreman, deanza chevrolet, riverside, ca, technician, ben niemi buick, whittier, ca, and technician, simpson buick, downey, ca.  in these assignments, gained expertise in smog control, air conditioning, diagnosis, repair and maintenance. 

 

education

cerritos college, norwalk, ca

automotive/body shop courses

 

general motors university of automotive management