yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • customer support specialist

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer 6 years of solid and progressive administrative support experience, including expertise in sales/marketing support, office administration and customer service.
• demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and client communication functions.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and uphold a professional standard of ethics.
• skillful at performing independently or within a team to exceed all operational goals and objectives.

key achievements

 

customer service

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• provide individualized consultation to potential clients, educating them of company products, services and customized options.

 

business operations

• effectively scheduled and coordinate timely and efficient product distribution of products.
• consistently ensured procedural compliance in support of overall store objectives.

 

administrative support

• strategically scheduled high-volume phone switchboard to maximize use of time and resources while meeting client needs.
• managed a broad range of administrative operations, including report drafting, procedural enforcement and database systems.

 

professional experience

 

associate the home depot                                                                                                             2004-2010

• sharp business acumen and experienced in managing broad scope of operations, from product sales and customer service to vendor relations and call routing.
• successfully steered sales operations to generate high volume growth and revenue.

professional education

computer courses shenandoah university                                                                                            date

coursework in microsoft excel, word and powerpoint.