Resume Company – The Internet’s Very Best
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
productive team leader eager to contribute dynamic operations, sales management, strategic planning, staff development/supervision, p&l and financial control skills in a senior executive call center management assignment.
career profile
ø career built in two decades of increasing authority and responsibility in major call center environments.
ø demonstrated expertise in all phases of management, sales/marketing, unit operations and personnel direction.
ø exceptional capacity in increasing sales revenues and market share.
ø demonstrated competence in p&l, collections, bankruptcy and legal affairs.
ø outstanding track record of improving employee retention and slashing turnover.
ø proven project manager delivering completions on-time and at-cost or below.
ø expertise in recruitment, training and development of effective teams in multiple concurrent call center assignments.
ø task at high levels while publicly recognizing/rewarding highest performers against goals.
ø adept in team supervision, leadership and motivation.
ø knowledgeable in administrative procedures, policy implementation and unit turn-around.
ø utilize in-depth data to evaluate individual and team performance metrics.
ø proven capacity to integrate new technologies to maximize productivity and profitability.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø proficient in advanced business software applications.
professional experience
world omni/toyota financial service, mobile, al/jacksonville, fl/st. louis, mo 1988 - present
assistant vice president of operations and collections
promoted to assignment after earlier success as operation director, director, collections, collections manager, credit branch manager, dealer service representative and collection supervisor.
oversee recruitment and retention of 11 supervisors in mobile, al csc, and nine supervisors in the st. louis, mo csc.
supervise 400-450 agents in two service centers and provide daily/weekly coaching/mentoring.
hired and developed three directors with broad responsibilities.
coordinated with directors in strategy initiatives, employee evaluation and design/implementation of new corporate directives
successfully recruited and developed nine department heads in two service centers, each supervising 10-12 direct reports.
led customer service dept to 99.6% customer service satisfaction rate.
planned and administered $26mm departmental budgets exceeding targets by 11% on an annual basis.
slashed owned asset portfolio delinquency of $5.6bb by 21%, lowered charge offs/repossession losses by 11%.
reduced client serviced (collection/customer service) delinquency and losses for regions bank, mitsubishi, auto nation and 35 credit unions collectively 7% and 19% on combined $5.1bb.
originated and launched departmental procedures and uniform collection talk-offs.
upped charged-off asset collection department revenue over 25% annually.
ensured hiring of industry-specific management.
utilize variable performance compensation and improved call time filtering/call strategies.
champion team concept in customer service/collections, tying performance bonuses to team production.
saved 60+ % fte requirements and dramatically lowered operational costs through research, procurement and management of technology implementations including the predictive dialer.
designated for executive management team.
yyyyyy x. yyyyyy
page two
gmac, birmingham, al 1980 - 1988
collection supervisor
advanced to collection supervisor assignment after outstanding success as wholesale auditor and field collector.
gained expertise in all facets of past due account collections and collateral repossession.
learned effective methodologies of asset disposal.
provided support for litigation affairs.
education
cumberland school of law, birmingham, al
juris doctor studies, 1980-1982
birmingham school of law, birmingham, al
juris doctor studies, 1979-1980
university of alabama, birmingham, al
bachelor of science, criminal justice/philosophy, 1979
academic scholarship
phi beta kappa
community involvement
volunteer, alcoholics anonymous
member,
aspca
yyyyyy x. yyyyyy 0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a senior executive call center management assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 20 years of highly successful management experience directing multiple call centers with strong profitability and efficiency. to complement this background, i possess demonstrated expertise in recruiting/managing/training employee teams, increasing revenues and achieving highest productivity levels while posting enviable employee retention rates. further, i offer strong analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting senior executive call center management position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!