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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient manager eager to contribute call center expertise as well as strong communication skills and sales talents toward actively supporting an organization in maximizing performance.




  • offer solid and progressive call center management experience, including expertise within sales operations, business management and customer service capacities.
  • in depth expertise in call center troubleshooting, decision making and team coordination.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • fluent in english, german, and bosnian; experience in crm software (


professional experience

teleperformance                                                                                                                      2008-present

dell sales process lead, 2009-present

  • actively fill in as assistant call center manager, responsible for running a multi-million dollar sales project.
  • develop action plans and drive sales floor to achieve strategic and behavioral metrics.
  • collaborate with supervisors on how to manage teams and achieve daily goals.
  • recipient of the significant achiever award for q3.

dell sales cbq supervisor, 2009

  • actively provided work structure, successfully increasing cbq team efficiency and productivity.

dell sales voice supervisor, 2009

  • effectively managed 20 sales agents, evaluating performance and providing guidance/mentoring.

dell sales chat, 2008-2009

  • serving as chat sales cbq agent, steered sales operations to generate high volume growth and revenue.

dell technical support, 2008

  • functioning as tech support agent, facilitated the resolution of technical issues in a timely manner.


e-center                                                                                                                                              2008

cleaning crew supervisor

  • successfully managed numerous temp workers in the cleaning and upkeep of the arena.


alorica, inc.                                                                                                                                         2007

team manager

  • promoted to team manager within 60 days for leading sales team of 30 to win best sales team award.


skyline electric                                                                                                                             2005-2006

delivery boy


pizza hut                                                                                                                                        2001-2004

shift manager


professional education


computer programming graduate itt technical institute                                                                     2004


a+ certified

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a call center manager capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in sales operations, business management and customer support operations.

an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, leadership and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








adrian milicevic


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