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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



human resources payroll specialist

well-rounded and energetic professional seeks new challenge and opportunity to

apply consummate skills to optimize operations of a dynamic organization.

key areas of expertise

   human resources


   report management

   hr audits

   case management

   program development


   policies & procedures

   administrative support

   call center/customer service

   relationship development

   leadership & supervision

professional profile                                                         

ø  professional human resource specialist with experience managing union and non-union payroll, billing processes, outsourcing activities, case resolution, reference/background/drug checks, and payroll audits; consistently adhere to company guidelines

ø  organized and detail-oriented leader who supports business operations; create and process diverse reports, participate in program development and company restructuring procedures, maintain employee files, and test new programs

ø  communicate technical and complex information easily and concisely; provide superior customer service; skillfully developed employee handbook used in training

employment history                                                          

unionized payroll specialist                                                                                          03/2010 c 01/2011

deutsche post dhl columbus, oh

   boosted business development by expertly managing payroll activities for 15 unions across three companies; served as payroll call center agent for approximately 40 thousand employees

   spearheaded restructuring of the union billing process; designed new reports and utilized access and excel to increase efficiencies and decrease manual errors

   key player who processed reports and conducted audits while adhering to contract guidelines; calculated monthly heath and welfare and pension contributions

   assisted payroll report analyst; proficiently created, reviewed, and distributed new payroll reports

   team player who participated in special projects including state unemployment tax authority (suta) forecasting, union contract review, and kpi reporting


hp enterprise services (formerly eds and eds, an hp company) dublin, oh             03/2007 c 10/2009

senior workforce administration specialist                                                                   09/2008 c 10/2009

   demonstrated excellent communication skills while establishing positive relationships with management; expedited new system transition

   vital member who outsourced hr and payroll services for fortune 500 company and served in tier ii case resolution for all hr and payroll issues; liaison between cardinal health and payroll in india

   team leader who assisted in testing of new software and procedures before implementation and training of other employees

   launched overhaul of expatriate payroll process; reduced errors and stabilized relationships between expatriates and client

   initiated restructuring of random drug testing program; decreased weekly processing time from 35 to 5 hours

   essential member who created compliance reports and procedures; identified and corrected processing errors in hr and payroll system

   efficiently managed diverse daily activities including employee file maintenance, i-9 reporting, e-verify, processing of tuition reimbursements, w2 revisions, case management, and employee verifications

employee data services coordinator, eds contractor                                                   03/2007 c 09/2008

   optimized productivity by assisting in major payroll outsourcing project for fortune 500 company; assisted in payroll conversion from adp to peoplesoft, as well as outsourcing payroll to india

   expertly maintained employee hr records; accurately processed multi-state payroll for approximately 3500 c 5000 employees including sales force

   ensured sox compliance by conducting hr and payroll audits


senior recruiter                                                                                                             05/2006 c 03/2007

jmpeters staffing cincinnati, oh

   demonstrated strong leadership qualities while overseeing office operations in owner s absence

   successfully developed employee handbook which included company policies and procedures; used for training

   specialized in recruitment of administrative and financial positions; conducted reference, background, drug, and credit checks

   effectively managed weekly payroll for temporary employees; printed off checks in-house

computer skills                                                                 

   microsoft office


   adp pc/pw c ireports/quickview

   adp probusiness


   report writer

   interface manager

   siebel case management





   lotus notes


education & professional development                       

bachelor of arts in english                                                                                                                 2005

miami university oxford, oh

emphasis in creative writing



professional in human resource certification                                                                                    2010

miami university oxford, oh

the society for human resource management (shrm) learning system                                            2010

miami university oxford, oh

celta certification (international certification to teach english as a 2nd language)                             2009

school bangkok, thailand

esl for young learners certificate                                                                                                     2009

school bangkok, thailand

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000










[attention line]

[organization s name]

[address line 1]

[address line 2]


dear [insert name]:


this letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [human resource specialist] within your organization. i bring valuable experience and training which makes me an excellent match for your advertised position.


you will gain a dedicated and motivated individual who can communicate well with all levels of the organization. i am able to inspire others to achieve common goals and create innovative solutions to complex problems. expertise in all aspects of human resources, payroll, reporting, administrative support, and program development are some of my strengths.


i would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [organization name s] current and future needs.  please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  thank you for your time and consideration.






molly parsons, phr






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