yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

project management leader eager to contribute operations background toward supporting green mountain coffee roasters in an operations project manager role.

 

career profile

ø  over 16 years of experience in project management, personnel supervision, operations direction and performance, procedural development and documentation.

ø  effectively define, develop and execute operations.

ø  strategically coordinate and collaborate with co-workers and customers to maximize performance in facilitating goals.

 

professional experience

sovernet communications                                                                                                2001 - present

field services manager (2004-present)

       direct field staff installing and activating equipment at customer sites, as well as performing onsite repairs.

       oversee expenditures, inventory, facilities database and telecom network expansion in vermont and new hampshire to more than 25 network hubs.

       managed rollout of hosted pbx product line, including installation procedure development and design of documents for use by company departments and vendors.

       participated in turn-up of more than 400 hosted pbx lines on company network.

       acquired and integrated power shift facilities and customer base into sovernet system.

       installed oc48 fiber optic node and next-generation adtran dslam in stowe, vt, and designed/constructed network node in st. albans, vt.

       led field services team to completion of 475 additional assignments via excellent leadership and new policies.

       track regional sales trends to assure sufficiency of product at central office.

       manage costs by building systems to fit specific needs; maintain open port levels in support of sales endeavors.

       access database to update new facilities and cross-reference them to correct cfa.

       overhauled dc power supplies and designed dc power feed consolidation methodology to reduce mrc.

       as needed in absence of other team members, serve as field technician, performing voice/data tests and other work at customer site and dealing with any customer service issues.

       during maintenance time periods, hold responsibility for major network moves, overseeing all physical connections and network grooms in central office.

 

- continued -

 

 

yyyyyy x. yyyyyy

page two

 

 

 

team leader (2001-2004)

       trained new employees and developed new cost-saving and productivity enhancement procedures.

       at customer site, tested and turned-up voice and data systems.

       constructed physical network hubs, assuring secure verizon/central office environment.

       performed work with dc power, necessary grounding of equipment, all telecom cabling and dso-oc192 services.

 

verizon communications                                                                                                      2000 - 2001

equipment installation technician

       installed telecommunications equipment in central office in an independent work environment.

 

 

education

university of maine

bachelor of arts, biology, 1994

 

how to manage people seminar, 2005

 

champlain college, burlington, vt

cisco routing, 2005

telecommunications principles, 2004

 

 

prior experience

in earlier assignments was employed by mbna america in credit card customer service call center role, by windsor chairmakers, and as a student manager for aramark foodservice.