~ cross-functional team leader • expert in information security / control • workflow prioritization specialist ~

 

solutions-focused telecommunications manager eager to contribute proven state-of-the-art

systems integration, design, installation, and testing talents, as well as network administration,

 strategic analysis, and team building skills, toward maximizing a progressive operation s productivity.

 

profile

 

ø  contribute sharp analytical skills, excellent problem-solving abilities, strong interpersonal relations talents, and solid written / verbal communication proficiencies toward supporting diverse business operations.

ø  create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate objectives.

ø  dynamic project management abilities; expert at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  completed rigorous and extensive military, eds, cbi, and vendor-based telecommunications training throughout career; skillful in microsoft office suite, microsoft project, corel word perfect, and remedy management systems.

 

~ education and professional certification ~

 

associate in applied science in information services technology                  college of southern maryland

 

certificate in homeland security / information systems (in progress)                                   strayer university

certificate in computer management technology                                     charles county community college

 

professional synopsis

 

electronic data systems (eds)

(1995 c present)

 

navy marine corps internet, marine corps air station / marine corps recruit depot, beaufort / parris island, sc

 

ø  apply dynamic leadership abilities toward proficiently overseeing wide-ranging organizational efforts for top-performing virtual technical teams, including performing cost-effective budget control and profit / loss management.

ø  empower associates to make decisions to reflect positively on operational well-being, along with handling comprehensive human resources administration to ensure seamless business processes at all times.

ø  contribute solid strategic analysis skills instrumental in planning, directing, and coordinating organization-wide tactical activities, as well as designing and implementing effective technical information solutions.

ø  utilize strong communication talents toward guaranteeing optimal customer service at all times, including promptly handling client requests and efficiently resolving business challenges.

 

 

ø  demonstrated sharp multitasking proficiencies toward monitoring all daily tickets within queue, along with evaluating data for potential service level agreement (sla) adjustments and ensuring problem resolution / closure within reasonable timeframes.

ø  liaised with executive-level management to review various operational concerns, as well as facilitate new business opportunities for continued organizational success.

ø  drove queue efficiency by reviewing a ticket-based activity log for accurate and complete recordkeeping and data entry, along with maintaining adherence with sla protocols.

ø  performed necessary control asset management, including ordering and tracking warranty / out-of-warranty parts replacements and identifying essential parts replacement.

 

 

~ cross-functional team leader • expert in information security / control • workflow prioritization specialist ~

 

professional synopsis (continued)

 

electronic data systems (eds)

(1995 c present)

 

navy marine corps internet (nmci), herndon, va

 

ø  strategically steered information management efforts concerning the data collection, transition, and cut-over for 5,300 seats, including facilitating proactive functioning between subcontractors and government personnel.

ø  supervised multifaceted activities (i.e. service, support, deployment) within a broad-based systems integration process, along with directing highly skilled teams in the installation, operation, and maintenance of critical telecommunications initiatives.

ø  expertly provided desktop administration support for users, as well as performing effective confidential profile creation, systems installation / configuration, peripherals assistance, and infrastructures evaluation / configuration.

ø  coordinated productive team activities to include desktop delivery, user assignments, records maintenance, and personnel networking / communication.

 

defense medical information systems / systems integration, design, development, operations, and maintenance

 

ø  maximized telecommunications success by providing infrastructure survey at department of defense medical treatment facilities (mtf) for tri-service infrastructure management program office (timpo).

ø  documented existing infrastructure by developing a system diagram designed to represent current network and interconnectivity between mtf and satellite buildings.

ø  provided detailed design proposals inclusive of equipment listings, bills of materials, proposed schematics, engineering diagrams, and cable management plans instrumental in identifying data / telecommunications modernization, integration, and migration strategy.

 

eds navy programs, naval air station, patuxent river, md

 

ø  inspected new / rehab construction and osp engineering / construction, along with conducting proficient generalized / electronic testing and visual evaluations to ensure strict compliance with wide-ranging applicable government and civil engineering standards.

ø  formulated discrepancy reports for government review as necessary.

ø  directed job efforts of seven results-driven personnel and subcontractors engaged in fiber optic installation of base-wide backbone, including securing premise distribution.

 

network management center, naval air station, patuxent river, md

 

ø  optimized telecommunications processes by supporting the maintenance of a 15,000-user base network, including performing packet captures, analyzing / identifying cable-related challenges, operating related software, and dispatching personnel for problem resolution.

ø  demonstrated extensive troubleshooting expertise toward configuring and settling diverse communications equipment issues, as well as liaising with local and long distance communications carriers to resolve network management challenges.

 

~ additional professional roles held ~

 

naval air station, patuxent river, md

communications engineer iv&v section                                                                                        1996 c 1998

communications administrator / premise designer                                                                          1995 c 1996

 

~ honorably discharged united states army ~