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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx abc@xyz.com

 

management profile

 

strategic initiatives  •  team leadership & training  •  customer service

 

objective: persuasive and influential leader seeking to leverage management, finance, and administrative expertise to actively support progressive organization s profitability and productivity objectives.

 

ø  consistently contribute to improved productivity, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs.

ø  effective leadership skills honed through progressive roles within high-paced, demanding environments that required balancing of numerous accounts with varying degrees of priority.

ø  excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to make things happen .

ø  reputation for strong work ethic, exceptional commitment to customers, industry knowledge, approachability and ability to get the job done by focusing on priority tasks, responding to sense of urgency, and tenacious commitment to results.

 

core competencies:

strategic sales & marketing

scheduling & timetables

vendor & contract negotiations

new business development

p&l accountability

cost reduction & avoidance

project planning & execution

regulatory compliance

efficiency improvements

process redesign & improvement

reporting & analysis

licensing & certification

recruiting & staffing initiatives

presentations & demonstrations

problem solving & resolution

 

 

career accomplishments

 

ø  successfully consolidated four regional first horizon home loans offices into one centralized facility within three months and collaborated with customer base to resolve all disruptions.

ø  managed team volume of 23,600 annual loan applications for washington mutual bank and coordinated and fulfilled all monthly goals, despite major migrations and technical conversions.

ø  triggered $500k annual savings and reduction in need for additional staffing for cash management division of e*trade access after restructuring and coordinating account audits and reconciliations.

ø  designed, developed, and executed budget module for dda marketing & design that allowed managers to estimate jobs and increase profits; project were expensed based upon vendor estimates, contract labor quotes, client requirements, and industry standards.

 

 

professional experience

 

first horizon home loans-lake oswego, or                                                                  2006 to present

loan administration manager / asset resolution manager

  steer strategic growth and maintenance of $500m+ construction loan portfolio, including monitoring and in-depth analyses to identify troubled loans and promptly resolve issues in compliance with regulatory standards and with minimal loss to organization.

  cultivate high-performance teams to accommodate all facets of closing, funding, and draw preparation for construction and permanent loans.

  formulate and implement new policies and procedures geared toward streamlining efficiency, eliminating waste, and improving client relations.

  troubleshoot complex and variable client issues related to delinquent payments, workout situations, short sales, and foreclosures.

 

washington mutual bank-lake oswego, or                                                                       2001 to 2006

loan fulfillment team manager / delivery team manager

  spearheaded loan fulfillment team operations, coaching and counseling associates on new initiatives while improving overall loan quality and partnered with internal customers to streamline process and deliver high-quality file.

  aligned all unit performance with overall company objectives and eliminated roadblocks to achieving those goals.

  drove process improvements while facilitating documentation processing, funding compliance, staffing, operations, training, and customer service.

 

e*trade access-portland, or                                                                                            1999 to 2001

cash management manager

  strengthened internal cash management department performance through innovative management techniques, expert team leadership, and consistent protocol administration.

  ensured establishment of strong operational foundation and enforced customer identification, dual controls, regulatory conformance, and audit functions.

  developed, planned, and implemented strategies and programs to support and sustain quality customer service for clients.

 

dda marketing & design-lake oswego, or                                                                       1994 to 2000

office manager

  optimized client and vendor relations while overseeing and executing all aspects of account administration and coordinating manufacturing, shipping, and product distribution schedules.

  performed key accounting functions, including accounts payable and receivable, payment posting, invoice creation, collection calls, bank depositing, bank statement reconciliation, and petty cash disbursal and management.

  tracked all project times billable and non and updated project list for office reference.

  monitored office supplies to ensure optimal levels and ordered and purchased items as necessary.

  managed employee files and edited documents and reports while scanning materials and meeting correspondence needs; retrieved, sorted, and distributed office mail.

  answered multi-line phone system and updated all calendars with appointment and meeting schedules for business owner.

 

western national bank-colorado springs, co                                                                     1992 to 1994

vice president / branch manager

  achieved progressive growth within high-volume, centrally located banking organization and underwrote and approved home equity, auto, and personal loans.

  exceeded bank and investment sales goals while promoting high-performance environment through coaching, mentoring, and review of banking associates.

  encouraged cross-selling and referral opportunities through collaboration with multiple functional departments.

  resolved ongoing customer concerns and presented weekly updates to upper management.

  issued goal tracking procedures and reviewed weekly operations reports.

 

**    ***    **

further experience as assistant vice president, consumer loan officer, and construction loan manager, and loan supervisor for first bank systems (now u.s. bank).

 

 

education & activities

 

portland community college-portland, or

completed coursework in business management

 

additional training:

banking courses, american institute of banking & mortgage school of banking

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

homexxx-xxx-xxxx abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

with more than 15 years of experience contributing to the strategic operational needs of financial organizations, i have honed my skills for the express purpose of supporting profitability and productivity objectives. it is with this expertise that i hope to prove myself invaluable to (company name) in the role of (role title).

 

in addition to specialized business and banking training and a results-oriented work ethic, i also can offer:

  consistent, dedicated approach to generating new business and maintaining existing clientele while managing mergers, high-volume applications, cost-reduction initiatives, and budget development.

  motivate and lead multidisciplinary teams to ensure productivity and morale in high-pressure situations centered upon process improvement.

  deliver peak customer service and satisfaction utilizing data-driven decision making and absolute compliance with federal and company regulations.

  proactively develop strategic alternatives that drive continuous improvement goals.

  ensure timely completion of all projects within established schedules.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your operations, and look forward to interviewing with you in the near future. currently, i reside in oregon but will be relocating to phoenix, arizona at the conclusion of my current role in october, 2009.

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

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