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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Flexible and proactive Management Professional eager to contribute dynamic leadership, team management and project administration talents toward supporting a progressive organization in optimizing results.
~ Areas Of Expertise ~
Customer Service Personnel Management Operations Leadership
Employee Motivation Project Management Inventory Control
Compliance Budget Administration Presentation Skills
Profit Maximization Guest Satisfaction Process Improvements
~ Professional Experience ~
Horseshoe Casino and
Hotel, 2006 to Present
Manager
Apply exemplary multi-tasking skills to oversee customer service functions, enforce policies and procedures, monitor profit and loss, and justify variances in budgetary data.
Consistently strive to improve and optimize customer satisfaction, requiring strong analytical skills; administer Spotlight on Success program to enhance customer service and guest experience.
Hire, train, schedule, manage, and evaluate 75+ employees; facilitate disciplinary action and/or terminations as necessary.
Proficiently manage $4M in cashflow throughout casino booths, leveraging outstanding knowledge of gaming laws and regulations to ensure compliance.
Diplomatically resolve guest disputes and implement recovery efforts when necessary.
Adeptly utilize data management applications such as Enterprise Data Warehouse, Casino Management Systems, Slot Data Systems, and Lodging Management System.
Nominated in 2007 for Superior Team Chairman Award.
Sheraton Casino & Hotel, Tunica, MS, 1997 to 2006
Manager
Oversaw facility maintenance, customer service, regulatory compliance, profit and loss management, and financial administration including budgeting.
Recruited, interviewed, hired, trained, and supervised employees; prepared staff schedules and demonstrated polished leadership abilities to maintain high levels of employee satisfaction.
- Navigated employee reward and recognition efforts to elevate performance and productivity.
Selected as 1998 Manager of the Year based on exceptional performance and results.
Won Property Chairman Award in 2006 as well as Divisional Chairman Award out of 11 casinos.
Exhibited outstanding flexibility through cross-property team efforts addressing areas such as budgeting, guest service, and seamlessly integrating front-of-house with back-of-house activities.
~ Education ~
Bachelor of Business Administration (B.B.A.), University of Memphis
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
I bring to you significant experience in managing daily business operations for a hotel and casino, outstanding skills in directing and supervising personnel, and exemplary talents in P&L, customer service, and steering regulatory compliance. To complement these qualifications, I offer sharp problem solving, organizational, interpersonal, and multi-tasking expertise.
As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through diligence, versatility, and proven management acumen. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
E-mail: abc@xyz.com
Date
Interviewer s Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your company as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above number so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Sincerely,
Yyyyyy x. yyyyyy
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