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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Administrative Assistant

Highly-motivated, solutions-focused professional with over 6 years experience in the administrative field and an impressive record for increasing efficiency and consistency by creating standard operating procedures eager to contribute to the operations of a dynamic organization


Profile of Qualifications


Ø  Exceptional interpersonal and communication skills with fluency in English and Spanish; able to promote confidence and build / maintain client relationships

Ø  Strong organizational skills; effectively created various forms and developed office procedures

Ø  Proven ability to accurately complete high-volume data entry and financial forms

Ø  Dynamic leadership skills; successfully trained and mentored staff

Ø  Proficient in Microsoft Office applications


Professional Experience


Administrative Assistant, College Planning Specialists, Inc., Carlsbad, CA                       2004 C Present

  Spearheaded the implementation of operating procedures and designed FAFSA / Profile Questionnaire in MS Word (8 page fill-in form)

  Play a solid role in growing business by providing exceptional customer service when assisting clients with their college funding needs in-person and over the phone; effectively operate buy multi-line phone system

  Accurately gather confidential financial information from clients for preparation of securities, annuities and  life & financial aid applications

  Oversee seminar registrations, including set-up, tracking, data entry and month end reports

  Maintain scheduling for four sales staff and organize travel arrangements

  Provide high-level administrative support and assist owners with their daily operations

  Facilitate training of administrative staff

  Successfully complete accounts payable / receivable, process credit card transactions and input information into QuickBooks


General Office Assistant, Truman Door Systems, Oceanside, CA                                                    2004

  Created a more efficient working environment by re-organizing office layout

  Developed standard operating procedures manual

  Reduced manual workload by automating financial trend reports

  Proficiently oversaw bank deposits, credit card processing, cash receipts entry, invoicing and filing

  Facilitated purchase order procedure for timely receipt of goods by effective coordination with warehouse personnel


Administrative Assistant, Seasilver, USA, Carlsbad, CA                                                                  2003

  Improved office efficiency by establishing a filing system for order support

  Promoted service consistency by creating standard operating procedures to address common questions and issues concerning day-to-day operations

  Proactively revised and migrated hard-copy forms to MS Word and Excel files

  Professionally managed busy multi-line phone system and increased customer loyalty by providing friendly service while documenting, researching and responding to customer inquiries concerning product, deliveries, billing, purchase orders and product returns



Manager, The Zone (Video Store), Camp Pendleton, CA                                                        2002 C 2003

  Oversaw full-scope responsibilities for the efficient operation of assigned department, including maintaining all store records & files, daily preparation of accounting records, operational & inventory reports, scheduling and staff management (training, supervising, task assigning)

  Efficiently updated computer systems from Windows NT 4.0 to Windows 200; converted hard copy table forms into Excel format

  Increased revenue by establishing a gaming section for Xbox, PS2 and Game Cube / Kids section

  Created standard operating procedures


Weapons Repair Technician, US Marine Corps, Camp Pendleton, CA                                   1998 C 2002

  Ensured weapons were up to standard by supervising and coordinating the inspection, repair and preventative maintenance of ordinance equipment for 3.5 years; managed the maintenance, accountability and security of over $720,000 worth of security risk II, III and IV ordinance material

  Developed standard operating procedures and created maintenance management publication library


Field Representative, Keystone Marketing, San Diego County                                               2001 C 2002

  Drove sales by demonstrating a variety of products to customers in stores, showrooms and at special events; utilizing product knowledge analyzed customer needs and recommended appropriate systems while emphasizing salable features, cost, capacity and economy of the product


Education and Professional Licenses


Salesperson License, Department of Real Estate


Notary Public Commission, State of California


Desktop Support Specialist Certificate, Foundation College


Mentors in Violence Prevention Certificate, Cornell University


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include over six years experience in the administrative field. My background includes extensive experience creating standard operating procedures, hard-copy to electronic form migration and form development. I have strong planning, organizational and communication skills with the ability to independently plan and direct high-level office affairs. I am proficient with leading PC applications, including Microsoft Office and am adept at handling high-volume phone systems. In addition, I am a confident troubleshooter and problem-solver.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy





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