Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Country of Citizenship: USA
Social Security Number: XXX-XX-XXXX
Vacancy Announcement #:
Telephone Support, Written Correspondence, Oral Communication, Individual Tax Returns, Inventory, Research, Filing, Data Tracking, Analysis, Microsoft Windows, Microsoft Office Suite, PeopleSoft, Oracle 11i, AS400, SAP, GAAP, Peachtree Accounting, QuickBooks, Quicken, Paychex, Lawson Software, ADP Software, 10-Key, Customer Service, Special Projects, Database Management, Daily Cash Balances, Bank Reconciliation, General Ledger, Invoices, Accounts Payable, Accounts Receivable, Financial Records, Purchase Orders, Vendor Interface/Relations, Department of Defense Regulations, STANFINS Files/Reports, Staff Supervision, Scheduling, Payroll, Insurance, Benefits,
October 2006 - Present
Internal Revenue Service
Salary: $36,448 annual
Grade Level: 0962-6
Hours per Week: 40
Supervisor: Michael Totah xxx-xxx-xxxx
Customer Service, GS
Play key role in providing personal service to customer base of Internal Revenue Service via a variety of methods. Utilizing excellent telephone skills, efficiently answer questions or direct incoming calls to appropriate party, which requires ability to make instantaneous decisions as to whom that individual or department is. On a regular basis, called on to explain customer billing statements and assist in de-escalation of customer issues. These actions often result in improved cash collections, among other positive scenarios. Play key role in department s receipt of positive customer trust and confidence by providing complete, accurate and timely information, both oral and written, particularly in emergency situations. At all times, ensure that client complaints are handled in accordance with quality service policies of department.
Charged with responsibilities in taxpayer account resolution, including payment, filing and notices, and protecting rights of individuals while promoting compliance with tax laws/regulations and reporting progress/resolution to management. In support of these efforts, compile and track data/statistics as required, including inputting taxpayer information into database. With extensive computer expertise, work in Windows environment, utilizing such software systems as MS Word and Excel, email, web-enabled applications, Oracle 11i, AS400 and SAP.
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Administratively, assist department management with telephone and written correspondence support, as well as retrieving and distributing both routine and ad hoc reports and verifying report/document accuracy. Work closely with team members, peers and subordinates, multitasking in a variety of assignments and special projects. Oversee inventory management. Keep current with tax laws and research any changes without direction from management.
December 2003 C February 2005
Salary: $37,000 Annual
Hours per Week: 40
Supervisor: Human Resources, (310) 312-6635
A/P Research Analyst
As a member of an audit team, reporting to an Accountant, held responsibility for numerous accounting procedures, including cash balancing, bank and account reconciliation, journal entries and invoicing. In Accounts Payable area, after checking invoices for accuracy, utilized cash, check or electronic transfer as methods of payments, always ensuring that all deductions such as discounts, earlier payments or taxes were taken appropriately.
Following payment receipt, checked incoming monies against invoices and purchase orders/vouchers, assuring application to appropriate accounts. Oversaw invoice approval process, administering discounts when possible. Scrupulously analyzed payment history for possible duplication and researching unpaid invoices. Regarding late/delinquent accounts, employed various available reports to determine cause of late/non-payment and pursue recovery or rectify errors where possible. Worked closely with vendors to maintain positive relationships by explaining policies and reconciling any disputes. Generated monthly recurring schedules of vendors to track payments. Posted and matched vouchers, correcting any errors.
To better manage invoice approval timing, invoices were batched by entity, following an account chart. Credit memos and manual checks were input and reconciled to batch controls. Delivered month-end General Ledger interface, reconciling output as needed. Utilized advanced business software of MS Word, Excel spreadsheets and Access database, along with Oracle 11i and 10-key skills, to record all A/R and A/P financial transactions and prepare appropriate reports for vendors, customers, management and other business units.
With strong attention to details, worked closely with departmental and senior management, providing information regarding policy/procedures issues. Processed baseline records for new vendors, including requesting W-9s and any expenses. Served in support role for Supervisor or other staff as needed.
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June 2000 C June 2002
Salary: $35,000 Annual
Hours per Week: 40
Supervisor: Jerry Richards, No longer with MCI
Customer Liaison A/P, A/R
Retained to serve in an Accounts Payable C Accounts Receivable role interacting with customer base. Employed various accounting procedures to reconcile accounts, balance daily disbursements and manage payroll for 60 employees. Maintained manual transaction journals as well as electronic databases, posting transactions to both and reconciling as necessary. Oversaw interface with more than 350 vendors, including balancing and reconciling of billing vouchers and reviewing POs, Bills of Lading and Sales/Charge Slips to assure accuracy of transactions. Held responsibility for preparing checks for vendor disbursement.
Utilizing specialized accounting software such as Peachtree Accounting, Oracle 11i, QuickBooks and Quicken, coded documents by agency procedures, posted account charges and tracked overdue accounts. Assured balancing of funds on a daily/weekly/monthly basis.
In addition to working with vendors, interacted with outside customers on a daily basis, utilizing telephone conversations or correspondence by letter, email or facsimile. In addition to notifying customers of any delinquencies or resolving any complaints, provided information regarding available products and services and answered payment queries. In a customer service role, resolved payment and adjustment decisions in a timely manner, and identified problems and initiated corrective actions.
May 1996 C June 2000
Account Temps-Staffing Service
Salary: $35,000 Annual
Hours per Week: 40
Contracts Positions, Cash Applications, A/P
These varied roles in Accounts Payable, Accounts Receivable and Collections contributed to additional development of accounting-based skills. In these assignments, held responsibility for recording client cash/check and debit/credit transactions, and assuring all funds were balanced on a daily, weekly and monthly basis. Focused on accuracy of all processes, including reviewing and analysis of transactions and editing and verifying reports. Expedited payments and adjustments and prepared daily status updates. Identified problem areas and proactively undertook corrective action.
Facilitated posting of all debits and credits to accounts and utilized journals and printouts to assure transactions were posted correctly. Managed automated accounting system for analysis, classification, maintenance, reconciliation and recording of transactions and to form basis for report and statement preparation. Traced and corrected any irregularities/discrepancies in automated system. Used accounting software to input collection reports from Accounting and Budget Departments.
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Working closely with personnel issues, determined entitlements to basic/special/incentive pay and authorized collections from payroll. Prepared input for continuing entitlements and one-time or ongoing deductions. Replied to telephone or other queries, processed contracts, travel and per diem expense, and forwarded vouchers to cashier for payment.
October 1994 C February 1996
266th Finance Command
Salary: $20, 443 Annual
Grade Level: 06
Hours per Week: 40
Supervisor: Ruby Smalls 0114962-21573967
Accounting Tech, 525
In this accounting support role with the United States Military, was assigned responsibility for recording, reviewing and analyzing financial data, applying required accounting principles and auditing standards to assure integrity and accuracy of all data. Utilized Microsoft Word, Excel and Access, PeopleSoft, AS400 and Oracle 11i for this task. Also held responsibility for assisting with monthly closing and analysis of financial activity and review of payment schedules to provide any audit answers as might be required.
This assignment required in-depth understanding of financial and income statements, balance sheets and other financial documents to allow for documentation and tracing of various account transactions on a monthly basis. Utilized Generally Accepted Accounting Principles (GAAP), as well as IT database information, to record and analyze revenue and inventory transactions, identify and explain variances between expectation and actual financial performance, and provide in-depth reports and ad hoc analyses to management.
Facilitated communication to Accounting management on a timely basis and provided any information requested to external Auditors on an as-needed basis. When necessary, researched source documents, located discrepancies, traced cause of errors and charged affected documents. Employed Department of Defense regulations to verify corrective actions and update procedures as necessary to ensure compliance. Maintained STANFINS files and assisted with use of STANFINS reports and records compatible with STANFINS.
March 1993 C September 1994
Salary: __________ Annual
Hours per Week: 40
Supervisor: Helga Adams, 0000 xxxxxx xxxx , xxxx , xxxxx 0000078220
Sales Store Technician
In this retail environment, held responsibility for preparation of bank deposits of cash, coupons and checks. Assured commissary clientele were authorized for purchasing. Worked closely with Cashiers, training them in use of Electronic Point-of-Sale (EPOS) equipment with numerous Rita
Yyyyyy x. yyyyyy Vacancy: Page 5 of 7
capabilities such as purchase totals, indicating change, and in processing of voids and other actions.
Acted as First Line Supervisor, requiring Cashiers to count cash at beginning and end of shift. Audited register reports at start and end of each shift. Oversaw turn-in of cash at shift end and discipline of Cashiers in event of excessive overage or shortage in cash drawer.
Interacted with customers, vendors, contractor distributors and others, answering questions and performing other customer service issues. Directed staff on achievement of unit objectives, policies/procedures and problem resolution, as well as merchandising stocking and pricing and general maintenance of facility. Held comprehensive responsibility for front-end operations, non-, produce inspection, accounts maintenance, supply and computer operations. Interpreted reports from management, utilizing them to determine efficiencies and act as a basis for change recommendation/implementation.
February 1992 C February 1993
Salary: $24,000 Annual
Hours per Week: 40
Supervisor: Olga Vines, Telephone unknown
Charged with comprehensive responsibility for payroll functions for over 500 hourly and salaried personnel at various locations, including assuring timesheet accuracy, adjusting as necessary, and entering information into automated system employing such software as Excel, Peachtree, Paychex, SAP, Oracle ii, Lawson and ADP systems. Utilized strong detail-orientation and excellent analytical skill sets to orchestrate payroll summary reports, which included calculating earnings, benefits, 401(k) deductions, terminations, garnishments and bonuses, among others; handled EFT deposits as needed. Maintained currency with Generally Accepted Accounting Principles (GAAP) as well as applicable regulations in support of deductions for Federal, state and local taxes. Prepared W-2 forms and weekly, monthly, quarterly and year-end reports on overtime, new hires/terminations and vacation/sick time accruals. Oversaw new hire process and prepared/maintained packets containing insurance applications as well policy/procedure and other relevant forms.
Worked closely with management, responding in a timely manner to inquiries and keeping them informed of results of various analyses of such areas as benefits, commissions and insurance claims. Interacted well with peers and subordinates in a team environment, often in times of stringent deadline requirements and changing priorities, in support of the payroll department. Also oversaw administration of miscellaneous items such as manual payroll checks, 401(k) payments, advances, 941s, stop payments and sick/vacation/time off reports. Employed advanced business software applications of Microsoft Word and Outlook for email in support of strong communication skills. Demonstrated competency in multi-tasking by concurrently managing several assignments, utilizing independent decision-making while working within accepted policy and procedure directives.
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November 1989 C January 1992
Immigration and Naturalization Service
Salary: $18,000 Annual
Hours per Week: 40
Grade Level: 4
Supervisor: Julia Kens, Telephone unknown
Administrative Correspondence Technician, GS-303
In this assignment, held responsibility for analyzing veracity of information contained in a broad-range of documents, to assure factual integrity or, where needed, reconcile any discrepancies. With appropriate precedents as a guide, resolved situations where inconsistencies had occurred and utilized those precedents, as well as standard research procedures and findings, to develop supportable conclusions.
Assisted with project management by following-up on deadlines as well as organizing meetings/conferences and preparing briefing materials. Directed evaluation of administrative programs, systems and methods, developing internal policies to address important issues regarding efficiency and effectiveness improvements of local services, including meeting deadlines and trends analysis, and recommending solutions.
Oversaw workload distribution over multiple divisions, managing personnel shifts to address imbalances in times of temporary work increases and fluctuations. This included scheduling clerical functions to support continuous telephone coverage, typing/correspondence production, coordination of meetings/conferences and maintaining calendars for management, paying particular attention to procedures dealing with the Government Travel system. Administratively, handled incoming telephone inquiries, answering questions or routing calls as needed. Also received visitors and directed them to appropriate parties. Managed and prepared correspondence, reports, forms, requisitions and legal documents, among others items, and organized and maintained files, records, manuals, handbooks and other related materials.
March 1988 C October 1989
Ft. Hood Main Commissary
Salary: $_______ Annual
Hours per Week: 24
Supervisor: Mrs. Brossard, Telephone unknown
Sales Store Technician
Served as Supervisor of Cashiers, directing them and other subordinates on store policies and goals, and overseeing Cashier responsibility in cash draw counts at beginning and end of shift. When necessary, delivered any disciplinary actions. Trained Cashiers in use of Electronic Point-of-Sale (EPOS) equipment, providing guidance in scanning items, determining item pricing, processing voids or other audit actions and returning correct change to customers. At end of shift, prepared bank deposits for cash/coupons/checks for pickup by Security.
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Managed other staff and assigned duties such as pricing, stocking merchandising and cleaning facility and held responsibility for other store operations including front-end operations, non-perishable stock control, meat display, produce inspection and accounts maintenance. Employed various management reports to increase efficiencies and implement improvements as needed. Functioned as on-site source of responses for inquiries or complaints and contact individual for vendors and distributors. Also tasked with verifying qualifications of customers to utilize Commissary.
Central Texas College, Killeen, TX, 2008
Personal Finance Emphasis
Microsoft Word and Excel Coursework
DCCCD, Dallas, TX
College Accounting Coursework, 2003
Federal Government Accounting Courses
Eastfield College, Mesquite, TX
Business Machine Web Design, 2001
Immigration and Naturalization Service Correspondence Course
Government Accounting, 1990
Microsoft Windows, Office Suite, Visio, QuickBooks, Quicken, Oracle 11i, Peachtree, Paychex, Lawson Software, ADP Software
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