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career objective
proficient, multi-talented operations specialist eager to contribute superior communication, organization, and client relation skills to a progressive organization seeking a driven and productive team member
profile
ø offer numerous years of experience in facilitating customer service, project management, product launches, administration, credit management, and human resources
ø manage customer service and order fulfillment in fast-paced, high-volume businesses; proactive team player equally effective in independent and collaborative environments
ø recruit, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø oversee operational procedures and collaborate with internal departments as well as external agencies to ensure comprehensive excellence
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø recognized with numerous stride rite awards including president s award (1997, 2005) unsung hero award (2003), spirit award (2002), partnership award (2001), and pace award (1996)
~ technical proficiencies ~
microsoft outlook, word, excel, powerpoint; kronos; internet research
professional experience
kroger co., sidney, oh 6/07 c 12/07
human resource coordinator
successfully maintained staff levels at this leading grocery retailer; recruited, interviewed, processed hiring paperwork, and conducted orientation for new employees
actively maintained and distributed staff payroll; managed confidential employee records
stride rite corporation, richmond, in 4/90 c 2/07
customer service manager c sperry topsider division (insert dates)
in recognition of outstanding performance, steadily progressed within company to attain managerial position
effectively supervised and coached customer service team in a $90 million rapidly expanding shoe company
responsible for overseeing efficient processing and shipping of more than 300,000 orders per season
performed extensive business development functions including initial account set-up, customer communication, and account management
led team to provide outstanding customer service responding to customer inquiries and resolving issues; achieved very high levels of satisfaction
collaborated with director of operations, director of merchandising and vp of sales/merchandising to ensure consistently smooth, integrated operations; participated in corporate customer service management team to address facility issues, system issues, processes, etc.
performed annual and semi-annual staff performance reviews; assisted with quarterly audits; ensured sarbanes-oxley compliance; maintained timekeeping and distributed payroll
project manager c distribution center move, sperry topsider division (insert dates)
- coordinated relocation efforts to new distribution center; achieved a virtually seamless move including accurately timed product shipment, product return and transfer, customer remittance
project manager c levi s footwear launch (insert dates)
- actively created and developed customer service department for new brand; set up more than 2,000 ship-to locations; entered orders valued at more than $10 million; worked closely with merchandising department to ensure timely product launch
customer service team leader c sperry topsider division (insert dates)
- played integral role in transitioning customer service from lexington, ma to richmond, in location; hired and trained new staff, delegated responsibilities; collaborated with corporate office and merchandising department
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customer service team leader c keds division (insert dates)
- oversaw customer service team and established goals; led team to consistently follow policies and procedures; processed cancellation and return transactions; attained excellent levels of customer satisfaction
regional credit manager c keds division (insert dates)
- assigned credit lines based on review and analysis of financial documents; worked with banks to establish credit security; collected on past due balances and determined appropriate action for delinquent accounts
new accounts administrator c keds division (insert dates)
office administrator c keds division (insert dates)
processing administrator c keds division (insert dates)
education
associates in business, indiana wesleyan university, marion, in
studies in algebra, business, and english composition, indiana university east, richmond, in
technical certificate in secretarial science, indiana technical vocational college, richmond, in
recipient, certificates of achievement: clerk typist, machine transcription
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