yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
solutions-focused, pmi-certified senior business analyst eager to contribute technical expertise as well as dynamic program/project management, business integration and process enhancement talents toward supporting employer operations.
ø offer over 15 years progressive international experience in planning, directing and implementing critical projects focused on documenting, analyzing, creating functional design, working with development team and guiding qa team through testing new functionalities.
ø results-driven leader who effectively builds, trains and leads top-performing teams.
ø expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.
ø cost-effectively administer multi-million dollar budgets and assets.
ø dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.
ø proficiently steer projects from concept through delivery.
ø highly versatile; quickly master new roles, responsibilities, technologies, and environments.
ø facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.
ø demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.
ø due to exceptional performance and outstanding efforts, personally recognized by mayor of memphis.
ø achieved outstanding performance award at international paper for improving company operations.
ø won outstanding project management award at international paper for effectively managing and completing projects on time and under budget.
hilton, memphis, tn 2007 c present
business analyst/it project manager
roll reservation system out to various countries including spain, venezuela, peru, italy and poland.
document and understand tax rules and reporting requirements for each country.
quickly learn how tax is calculated in each country and determine necessary changes in the application to accommodate requirements.
apply detail orientation and organizational skills toward developing detailed functional specifications documents and documenting special tax posting rules and tax reports.
conduct comprehensive review and analysis of requirements to design and develop detailed use case scenarios, process flows, wire frames and specifications.
contribute dynamic leadership skills in launching and project managing a complex reservations system internationally, with strong focus on optimizing productivity and efficiency to meet all deadlines.
establish key relationships and liaise effectively with management, staff, qa, smes and help desk teams.
international paper, memphis, tn 2004 c 2007
it project manager
proficiently managed, mentored and motivated e-commerce it team within the order management track of large sap implementation project (edge).
supervised change control and risk management, while controlling and meeting customer expectations, demonstrating exceptional project management and interpersonal relation skills in achieving goals and timelines.
actively attended and participated in daily production support and test support meetings, representing e-commerce track.
strategically planned and coordinated rapid resolution, minimization of break-fix issues, and screening fix requests to ensure minimum design impacts.
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quilogy, memphis, tn 2001 c 2004
relied upon to lend expertise and served as temporary general manager of operations during transition period; approved projects, hours, billing, expense reports, and invoices, along with full accountability for training staff, coordinating equipment setup and maintaining client satisfaction.
exhibited critical thinking and project management skills in coordinating multi-functional project teams and cost-effectively allocating, administering and managing $1.5m budget.
illustrated advanced communication skills in overseeing internal staff, personnel from cit s it outsourcing partner, city cio, developers, creative design personnel, and business analysts.
contributed to business development by proactively assisting with development and delivery of client proposals and statements of work.
delivered all projects on time and within budget; successfully planned and led multi-phase, multi-initiative web development project using .net technology.
m.s. carriers, memphis, tn 2000 c 2001
applied sharp business acumen toward creating and establishing new project management process to boost performance.
oversaw top-performing personnel vital to supporting enterprise-wide operations; directly managed internal lotus notes / web development project and team, as well as developers.
spearheaded functional requirement gathering, creation of proposal and work plans, design phase, build phase, testing, and final implementation, further demonstrating strong ability to manage and prioritize multiple activities.
international paper, memphis, tn 1996 c 2000
successfully applied it expertise, as well as administrative talents, toward overseeing web and e-business initiatives, directing intranet site, and establishing web development team.
ensured staff members are properly trained on standards and procedures for establishing departmental intranet sites by leading a three-day conference.
effectively planned, coordinated and managed outside vendors and internal developers to optimize productivity, efficiency and quality of services.
dow corning corporation, midland, mi 1992 c 1996
systems analyst i (1995 c 1996)
network services analyst (1994 c 1995)
information presentation facility administrator (1994)
business co-op (1992 c 1994)
bs in business administration, major in management information systems - central michigan university, mt. pleasant, mi
project management professional (pmp) - project management institute (pmi)
microsoft certified professional (mcp)
microsoft certified solution developer (mcsd)
project management institute (pmi)
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