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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx




Results-driven Management Professional eager to contribute exceptional talents in business administration and staff leadership toward actively supporting the employer in optimizing operational performance.


Qualifications Profile


Offer significant experience in guest service and satisfaction, personnel development and management, budgeting, quality control, compliance, and marketing. ~ Critically analyze and assess business operations to determine and enhance fiscal performance, competitive positioning, profitability, and revenue opportunities. ~ Leverage dynamic team-building talents to hire, develop, motivate, mentor and manage highly productive personnel; effective in implementing disciplinary actions when necessary, elevating staff morale, and minimizing turnover. ~ Considerable skills in forecasting, decision-making, problem solving, relationship-building, and strengthening revenue growth and profitability.


Professional Experience


Senior Manager BJ s Restaurants, Inc., Phoenix, AZ, 2005 to Present

         Spearhead daily business operations inclusive of staffing, scheduling, guest satisfaction, and compliance with company policies and procedures as well as government rules and regulations.

         Apply strong financial acumen toward overseeing profit and loss management encompassing payroll, accounts payable, inventory control, purchasing, and budget administration.

         Hire, train, mentor, motivate and direct employees and management personnel.

         Drive outstanding cost control and sales maximization for entire bar and restaurant through solid analytical, planning, budgeting, and marketing expertise.

         Diligently emphasize company s commitment to superlative guest relations by motivating and guiding team to display productivity and service excellence.


Dining Room Manager Red Lobster, Mesa, AZ, 2002 to 2005

         Exercised polished leadership talents toward reducing expenditures, increasing revenues, formulating work schedules, and achieving first-rate guest satisfaction.

         Built, coached, empowered and led cohesive team committed to delivering extraordinary service.

         Enforced policies, practices and procedures to ensure and maintain a safe environment for customers and employees.

         Proactively collaborated with management team in defining goals and launching action plans to achieve and sustain a profitable and high-volume restaurant.


Education & Professional Development


Master s of Business Administration University of Phoenix, Phoenix, AZ, 2007

Bachelor of Science, Hotel and Restaurant Management Northern Arizona University, Flagstaff AZ, 2002




  Maricopa County Food Handlers Card for Managers

  Alcohol Training, Arizona Department of Liquor Licenses and Control

  Beverage and Hospitality Manager; Leadership Manager Red Lobster

  Leadership Conference, BJ s Restaurants

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx












Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity as a <insert job title/position> and am submitting my resume for your review. In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you excellent experience in operations leadership, a substantial background in the hospitality industry, and an impressive blend of skills in staffing, compliance, vendor relations, customer/guest service optimization, and cost-effective business administration. To complement these qualifications, I offer solid planning, forecasting, organizational and prioritization skills which are essential as a <insert job title/position>.


As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through unparalleled dedication to guest satisfaction, a focus on quality assurance, and consistently exemplary performance. I am confident that I could be a valuable asset to your hotel, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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