Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Results-driven leader eager to contribute dynamic analytic, underwriting and interpersonal relation skills toward actively supporting a progressive organization as a key staff member
Ø Offer approximately 15+ years progressive mortgage and loan experience in a wide array of environments with a comprehensive management background
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, and efficiency
Ø Proactive leader who successfully leads top-performing teams committed to providing superior service
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings accordingly
Ø Dynamic communication, presentation, relationship building, and problem solving abilities
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients
Mobile Motorcycle Repair Business C Riverside, CA 2005-2008
Contributed dynamic leadership skills in managing employees, with full accountability for the effective administration of annual budgeting activities and day-to-day activities.
Proficiently developed and executed financial and customer service strategies supporting enterprise-wide operations.
Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with a strong focus on the delivery of superior customer service.
Actively recruited, trained and mentored new staff; tracked individual progress and prepare reports.
Aames Home loans C Irvine, CA 1995-2005
Center Manager of a Wholesale Division (2002-2005)
Spearheaded diverse management functions ranging from workflow planning, to policies/procedures development, and technology-driven solutions implementation.
Oversaw all aspects of customer closing and loan approval issues, including maintaining branch P&L statements, commission reports and ensure payroll meets deadline.
Effectively managed and organized potential and current business management client portfolios and related items, with accountability for buyer and seller information, customer relations, & mailings.
Resourcefully oversaw office work flow, face to face appointments, and directed personnel vital to driving operations to optimal performance levels.
Created and promoted an effective sales presentation to ensure highest levels of profitability, client servicing and overall satisfaction.
Negotiated terms of sales contracts with attorneys; coordinate acquisition of mortgages with lenders.
Established dynamic relationships with clients to facilitate repeat, referral and new business.
Additional employment history available upon request.
Education & Professional Training
University of Stevens Point, Selected courses
Certificate from MGIC in Mortgage Fraud Detection, 2001
Certificate in Sales Strategies, 2002
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