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yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx ~ abc@xyz.com

career profile

energetic, well-rounded professional with an upbeat personality and proven acumen to handle various functions necessary in advancing the internal operations of an organization. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. highly skilled in sales, client relations, and account management which is required to provide efficient solutions to organizational needs. master of business administration scholar possessing the talent to identify the needs of clients and to encourage a risk-free, positive atmosphere to meet those needs. languages: english (fluent) and amharic (fluent).

business development / human resources / management / customer service

personnel relations / leadership & teambuilding /

written & verbal communication / customer service

education  

strayer university, alexandria, va

master of business administration w/ concentration human resource management, 2009

~         gpa:  3.75/4.0

 

university of virginia college at wise, wise, va

bachelor of science in business administration w/ concentration in management, 2007

~         gpa: 3.00/4.00

professional experience

aka virginia square, arlington, va                                              

front desk associate/customer service, 2008 c present

accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • address/record guest comments or complaints, referring customers to managers as necessary.
  • verify customers' credit, and establish how the customer will pay for the accommodations.
  • keep records of room availability and guests' accounts, manually or using computers.
  • post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

 

starbucks company, alexandria, va                                                    

assistant store manager, 06/2007 c 02/2009

provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

  • monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • instructed staff on how to handle complicated sales and assigned employees to specific duties.

 

uva-wise, wise, va                                                          

student support services-student assistant, 08/2006 c 05/2007

offered support relevant to testing accommodation on behalf of ada students and aided the ada coordinator during testing in order to maintain safety and comfort of those testing.

yyyyyy x. yyyyyy | page 2 of 2

 

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activities

leadership:

~         upsilon beta chapter of delta sigma theta sorority incorporated treasurer, 2006 c 2007

~         student support service freshman mentor, 2006 c 2007

~         residence hall association member, 2005 c 2007

~         multi-cultural alliance treasurer, 2004 c 2006

~         student support service general member, 2003 c 2007

~         interest group sigma theta epsilon rush chair, 2005 c 2006

~         interest group sigma theta epsilon treasurer, 2005 c 2006

 

volunteer:

~         heritage hall nursing home, 2003 c 2006                                     

~         wise daycare center, 2003 c 2006                                                       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx ~ abc@xyz.com

 

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer comprehensive transferrable experience and strong organizational behavior abilities to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

my experience in a customer-focused environment handling the needs of the general public is the basis for my confidence that i would be a valuable asset to your organization. i consistently communicate the corporate vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure i consistently meet goals. more importantly i offer service to customers utilizing the highest level of professionalism and tact. to maintain efficiency within an organization i regularly prepare recommendations for improvements in policies, controls, new methods, and suggest other changes to improve the efficiency of operations.

 

during my career, i ve gained notable experience leading and training other employees in a variety of functions. my professional background also includes a proven expertise in handling records management, report review and generation, and effectively communicating with clients and members of the team, verbally and in writing.

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objectives of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure

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