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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx

Account Management / Customer Service / Relationship Cultivation Professional

Communication Dynamics ~ Customer Retention ~ Client Services

Results-driven Professional eager to offer cross-functional leadership, excellent time management skills, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace. 

Key Transferable Skill Sets

Operations & Management Oversight • Customer Service / Loyalty / Retention Practices • Concept Development

 Business Analysis and Planning • Networking Strategies • Program Implementation

Relationship Cultivation • Viability and Longevity Planning Programs

Human Capital Development • Strategic Coordination



         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, tactical exposure initiatives, business development methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.  

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Technology savvy and proficient in numerous platforms and applications, specifically: MS Office Suite, various CRM databases, as well as numerous social media platforms. 


Transferable Competencies

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Configure and maintain CRM systems to service thousands of Sales Consultants/Customers.

         Act as liaison between Executive Management and inbound/outbound call centers and technical teams.

         Prepare budgets for Customer Service Departments and act as in-house technical support and computer help desk SME.

         Speak in front of hundreds at bi-annual conventions on a number of different topics.

         Hire, build teams, and implement team policies and procedures. Familiar with PCI compliance and credit card best practices.

         Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

         Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

         Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.




Professional Synopsis

Director of Customer Care

Zurtiva Holdings, LLC (ZRTV) - Houston, TX                                                                                            Present


Director of Account Relations

Beyond Commerce, Inc. (BYOC) C Las Vegas, NV                                                                    2008-2010       

Site Director

Boomj, Inc. (BOMJ) C Irvine, CA                                                                                                 2007-2008              

Loan Officer

Boardwalk Financial Group                                                                                                                                 2005-2007  

Primary Functions:  Client Service Program Creation, Operational Oversight, Presentation Development, Team Management and Performance Benchmarking, Business Development Processes, Hiring and Recruitment Practices, Budgetary Control & Financial Analysis, Product Knowledge, Development of Customer Loyalty and Retention Programs, Revenue and Profit Goals, Marketing Plans and Competitive Analyses, Technical Support Oversight, Consultant Commission Support, General Support, Customer Billing, and Consultant, Customer Compliance for Call Center Teams.



Education & Leadership Roles

         Bachelor of Science - Criminology, Law and Society / Psychology and Social Behavior, University of California, Irvine

         President, Eta-Upsilon Chapter of Sigma Pi Fraternity International

         House Manager, Eta Upsilon Chapter of Sigma Pi Fraternity International



























Yyyyyy x. yyyyyy









Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management.  My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans.  I am now actively seeking a new application for my specialized background. 

 I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services.  Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.   

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Andrew Sappingfield






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