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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx    abc@xyz.com

objective

proficient, solutions-focused it, pc, networking and voip expert eager to contribute comprehensive technical knowledge as well as dynamic project management and business analysis skills toward actively supporting the employer in optimizing operational performance.

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career profile

ø  certification in microsoft mcp, comptia network+, comptia a+ and dell warranty parts direct.

ø  over eight years of relevant it experience.

ø  expertise in technical/client support, helpdesk, customer training and project management.

ø  skilled in systems assessment, hardware/software troubleshooting, security and technology documentation.

ø  well-suited for network management, desktop engineering, compliance and security development and implementation.

ø  proven team leader.

ø  facilitate installation, service and maintenance of advanced systems.

ø  adept in it equipment/software procurement.

ø  designated to provide technical training and demonstrations.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

 


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technology skills

software: windows 9x; windows 2000 professional/server; windows xp professional; windows server 2003; microsoft exchange server; office 97/2000/xp/2003/2007; heat; symantec ghost; altiris; cisco call manager/unity; terminal services; netsupport manager; pc anywhere; netop

 

network: ethernet; lan/wan; tcp/ip; ftp; routers; hubs; switches; structured cabling; virtual private network (vpn); video conferencing; firewall; intranet; wins; dns; dhcp; wireless encryption (wep/wpa); wireless; 802.1x; wi-fi

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professional experience

ats inc., greenwood, sc                                                                                                          2007 - present

network systems technician

       recruited to oversee installation, operation and maintenance of information systems/services at client sites.

       orchestrated troubleshooting/repair of windows 2000 and 2003 servers.

       ensured effective troubleshooting and repair of computer workstations running on microsoft and macintosh platforms.

       administered network cabling, palm and blackberry support.

       installed new accounting system with communication to tokyo home office.

       developed documentation utilized globally by corporate technicians.

 

kb home, north charleston, sc                                                                                                     2005 - 2006

lan administrator

       tasked with installation, operation and maintenance of information systems and services in major south carolina region.

       conducted in-depth troubleshooting/repair of windows 2003 servers.

       performed troubleshooting/repairing of computer workstations running on multiple microsoft platforms.

       facilitated network cabling, remote user vpn support, cisco voip and helpdesk administration.

 

 

 

 

yyyyyy x. yyyyyy

page two

 

 

dorchester county government, st. george, sc                                                                             2002 - 2005

senior microcomputer technician

       retained to manage operation of information systems and services in dorchester county.

       administered troubleshooting/repair of computer workstations with microsoft platforms.

       performed network cabling, remote user vpn support, cisco voip and helpdesk administration.

       spearheaded three-year pc refresh program reducing tco of county it assets. 

       earned warranty parts direct certification for dell-branded desktops, workstations, notebooks, servers and printers.

       launched well-received remote office project to improve county network access through wireless networking and vpn access.

       above project effort was recipient of numerous commendations from user departments.

       played pivotal role in replacing antiquated county avaya definity telephone system with leading-edge cisco voice-over ip telephone system and assumed administrative responsibilities utilizing cisco call manager and cisco unity voice mail system.

       rolled-out county web forum using active server pages and microsoft access leading to increased its department productivity.

       forum slashed helpdesk calls for common problems.

 

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earlier background

prior to 2002, served as microcomputer technician, charleston county government, charleston, sc, and in it/helpdesk assignments with bellsouth and first citizens bank, contracted through advanced technology services, columbia, sc.  in these assignments, built outstanding equipment roll-out, data migration, end-user support and technology issue problem solving skill sets.

 

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education

name of school, location

degree/diploma, gpa, year


yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx    abc@xyz.com

---

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in an it management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include major certifications and over eight years of successful it background.  to complement this background, i possess demonstrated expertise in networks, technical support, security, helpdesk, training, compliance, customer service and staff development/supervision, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

attachment

 

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