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8109 Westbourne Drive ~ Xxxxxx, XXXXXX xxxxxx

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Results-driven leader eager to contribute strong management, customer relation, communication, and team building skills toward supporting the employer in optimizing operational and financial performance

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Profile of Qualifications


Operations Management                    Office Administration              Business Development

Human Resources                             Training & Development         Team Leadership

P&L/Budgeting                                    Cash Management                 Sales & Customer Service

Inventory Control                                Buying/Ordering                      Merchandising


Ø  Led store to rank in Top 100 out of thousands of Blockbuster Video locations, 2009

Ø  Earned District Super Bowl Award, 2008

Ø  Selected to serve as District Captain, 4th quarter 2008, assuming accountability for total of 6 stores

Ø  Winner of Regional Online Contest, 2007

Ø  Achieved 100% Secret Shopper Scores for 18 consecutive months

Ø  Increased Linens and Things private label credit card (PLCC) penetration from 3% to 8.5% in under 3 months, with subsequent continued growth

Ø  Opened and ran one of company s top performers in PLCC nationwide, achieving 18% penetration, 2001-2002

Ø  Have routinely earned quarterly and inventory bonuses throughout career

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Professional Experience


Store Manager, Blockbuster Video-Keene, NH/multiple Xxxxxx, XXXXXX locations                             2005-2010

Steered full-scope operations with emphasis on building customer-focused, service-oriented teams; provided comprehensive staff training both internally and at additional local stores

Effectively controlled inventory to maximize sales and profits; oversaw cash management

Assistant Store Manager, Linens and Things-Leomonister, MA                                               2003-2005

Partnered with General Manager in driving operations of $8M annual revenue store, with responsibilities spanning ordering, inventory control, cash management, and staff training/coaching as well as sales and customer service

Managed Bridal Registry Department, which included strategically planning, coordinating and facilitating off-site bridal shows


Men s Department Manager, Burlington Coat Factory-Bangor, ME/Nashua, NH                       2002-2003

Managed hiring, training and coaching of Department personnel as well as controlled inventory and maintained company visual standards; additionally collaborated in cash management for entire store


Store Manager, Casual Male-Bangor, ME                                                                               2001-2002

Spearheaded new store opening, including set up and staffing as well as plan-o-gram and visual standards implementation, and assumed responsibility for directing all areas of ongoing operations 

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Management Training Program Graduate w/honors, Linens and Things University, Newark, NJ; 2003

Undergrad Studies, Fitchburg State College and Mt. Wachusette Community College-MA; 1996-1998

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