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yyyyyy x. yyyyyy

1551 southgate ave #0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx




versatile, energetic and resourceful professional eager to contribute extensive talents toward supporting a progressive organization in optimizing personnel performance and operational productivity.


qualifications profile


         exemplary ability to quickly master new roles, responsibilities, technologies, and environments.

  • proficiency in curriculum development, short- and long-term goal setting, and strategic planning.
  • excel at public speaking/delivering presentations, project administration, and customer relations.
  • skilled in teaching and training, program development, and executing process improvements.
  • display a strong blend of organizational, multi-tasking, prioritization and planning skills.
  • quality-driven with reputation for integrity, problem solving abilities, and collaborative work ethic.


professional experience


san francisco chronicle newspaper 1991 to present

admarc specialist (2003 to present)

         spearhead daily activities relating to advertising department s intranet with an emphasis in training and guiding users in posting and editing graphics and documents.

         apply dynamic troubleshooting talents to analyze, administer and support multiple advertising systems, partnering effectively with mis personnel to swiftly rectify problems and glitches.

         demonstrate advanced admarc expertise toward effectively supporting advertising directors, managers, sales executives and sales assistants, and provide training and instruction in use of admarc system.

         compile, standardize and maintain admarc training documentation and associated reports.


pc technical support (2000 to 2003)

         combined proven technical acumen, customer service expertise, and analytical strengths to deliver efficient pc support to 150 users in advertising department inclusive of 5 satellite offices.

         proactively teamed with mis department to facilitate seamless roll-out of new pcs and laptops, expedite repairs, monitor technology inventory, and drive compliance pertaining to software licenses.

         exercised exceptional multi-tasking abilities to install software, re-image pcs, troubleshoot network connectivity, conduct performance tuning, and drive pc and laptop roll-out projects.

         steered strict adherence to established budgets in recommending and coordinating technology purchases, and cultivated strong relationships with vendors.


trainer, pc and software (1997 to 2000)

         combined excellent interpersonal, communication and leadership talents to train and mentor 80 advertising employees in use of new computers, microsoft office suite (word, excel, powerpoint, outlook), and proprietary applications.

         assembled training manuals, instructional documents, cheat sheets , and tests to assess learning.

         promoted from role in advertising classified sales, 1991 to 1997 based on outstanding performance.


earlier experience includes: the westin st. francis hotel.




bachelor of science in business administration university of san francisco

diploma in food technology/dining service san francisco community college

diploma in hotel and catering management bournemouth college of technology, united kingdom

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