yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

business professional eager to contribute financial services, organizational, turn-around, communications and customer relations skills in a challenging operations management assignment.

career profile

ø  operations swat expert.

ø  proven capacity to turn-around failing operations to profitable basis.

ø  adept at identifying deficiencies and implementing remediation plans.

ø  have delivered record-breaking sales volumes up to $100mm.

ø  orchestrate employee training with significant results in productivity and revenue enhancement.

ø  over 11 years of financial services experience.

ø  successfully developed guidelines, matrix and rate sheet for alt-b program for both alliance bancorp and bc bancorp (the sub-prime division).

ø  knowledgeable in diverse management and staff supervisory functions.

ø  contributor in critical process improvement.

ø  comprehensive understanding of business and operations management.

ø  record of promotion to positions of increasing responsibility and authority.

ø  provide effective support to executive management.

ø  adept in relationship development and facilitating repeat business.

ø  proven accomplishments in coordination, strategic planning, and project management.

ø  notable coordinator and facilitator.

ø  highly motivated self-starter.

ø  well-organized multi-tasker with strong detail orientation.

ø  university-level accounting studies.

professional experience

schueler financial services, san mateo, ca                                                                               2007 - present

operations manager

         tasked to restructure internal procedures and formulate multiple operational improvements.

         launched computerized production of reports, tracking of customer relationships and vendor payments.

         facilitate cross-training and employee development programs. 

         originate work procedures for every job.

         conduct in-depth audits on closed loans and loans in process to achieve regulatory compliance. 

alliance bancorp, brisbane, ca                                                                                                      2004 - 2007

operations manager

         recruited to manage daily operations of correspondent division and san francisco wholesale office.

         successfully eliminated branch losses from excess costs and process inefficiencies. 

         delivered solid loan/credit decisions.

         slashed turnaround times to meet stringent deadlines. 

         oversaw and monitored branch policies/procedures.

         ensured on-going compliance with federal/state lending laws. 

first nlc financial services, concord, ca                                                                                     2003 - 2004

operations manager

         led professional staff of over 40 personnel including four supervisors.

         managed fulfillment of quality, compliance and business development goals.

         administered staffing, training, processing, underwriting, closing and post-closing. 

         held approval authority of $1mm.

         tracked feedback/audit results from quality control department and investors to ensure underwriters met requirements.

conseco finance, tempe, az                                                                                                        1997 - 2003

western regional underwriting manager

         launched centralized underwriting unit for retail sub-prime lender. 

         oversaw underwriting for 40 retail offices with staff of 20+ underwriters and 5 team leaders. 

         no. ! volume leader in 2003.

         met/exceeded unit underwriting goals.

         attained exceptional audit results.