career objective                              

results-driven human resources professional eager to contribute superior leadership, team building, and communication skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer solid experience in operational management, human resources, staff development, and customer service

ø  demonstrated record of increasing departmental and corporate performance; plan and execute innovative, aggressive resource management strategies

ø  facilitate internal communications regarding career opportunities, benefits, and employee relations issues

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  sharp business acumen and experienced in managing broad scope of functions; ability to perform multiple responsibilities simultaneously and under heavy pressure

ø  dynamic communication, presentation, negotiation, and relationship management skills; maintain highest ethical standards and confidentiality

education                                           

university of phoenix                                                                                                                           2007

mba in human resource management

 

central washington university                                                                                                                2002

bs in business administration

professional experience                

albertsons                                                                                                                                7/97 c present

service operations manager (7/04 c present)

service operations assistant (4/04 c 7/04) 

service supervisor / personnel coordinator (10/02 c 4/04)

customer service positions (7/97 c 10/02)

• in recognition of outstanding performance, steadily progressed within company to attain managerial position responsible for front end operations, including human resources, financial administration, and customer service
• directly lead 25-member team including four supervisors and the personnel coordinator in achieving sales goals and superior levels of customer satisfaction; supervise up to 50 employees in executing a broad range of duties
• actively participate in the hiring process and conduct interviews in line with all federal and state regulations, train new and experienced associates, assist staff with benefits/compensation issues, and oversee timekeeping and payroll
• implement policies to improve productivity, staff morale, and cash management; reduce overtime through creation of appropriate schedules, eliminate employee lateness issues, and motivate team to continually build their skills
• perform back office duties including managing store cash and generating sales forecasts; serve as liaison for front end personnel, other store employees, and corporate office

 

~ key achievements ~

• boosted customer service index (csi) scores by 18% within first quarter of implementing new cleanliness standards; additionally instituted policies that cut out employee tardiness
• successfully reduced bag costs from .21% to .14% by establishing expense management program
• created employee motivation initiatives and contests that resulted in $1400 increase in customer donations to the muscular dystrophy association/jerry s kids
• coordinated daily activity to maintain positive atmosphere and increase sales during major store remodel

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a human resources capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in directing operations and human resources in a fast-paced, high volume retail environment. i excel at coordinating staff development and employee motivation efforts, and am adept at cultivating a productive company culture.  my outstanding communication skills along with my depth of knowledge in hr policies and procedures have consistently proven instrumental in my success at developing strong sales teams recognized for achieving and exceeding company goals.   to complement this experience, i offer an mba with a specialization in human resource management.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

yyyyyy x. yyyyyy