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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Focused Business Analyst eager to contribute significant IT background, analytical expertise, and project leadership proficiency toward supporting a dynamic employer in achieving goals and objectives.  


Qualifications Profile


         Seamlessly collaborate with upper management, vendors, developers, and QA engineers to precisely define and document precise business and functional requirements.

         Excel throughout all phases of software development life cycle from initial requirements gathering to debugging and testing; proven skills in driving projects to successful and timely completion.

         Outstanding organizational, planning, multi-tasking, communication, and prioritization skills; equally effective in management roles and in a team-driven capacity.

         Methodical problem solver with a solid reputation for integrity, relationship-building skills, report-writing expertise, and commitment to quality control and client satisfaction.

         Highly skilled in analyzing, creating and implementing test plans, test cases and test scripts.

         Adept at functional, integration, regression, and user acceptance (UAT) testing.


Professional Experience


Accenture - ANSS Inc, Fairborn, Ohio, 2009 to Present

DEAMS Application Support Senior Analyst

Project: DEAMS (Defense Enterprise Accounting and Management System) Spiral I & II Implementation

         Use CQ Manual Tester to conduct unit, system, regression and parallel testing for applications.

         Analyze existing system and define user requirements.

         Reliably provide Level II application support for ongoing DEAMS project.

         Prepare reports via OLAP cubes, MS Access, Oracle/TOAD, and PL/SQL for training initiatives.

         Support Tier 1 and 2 escalated calls, research application errors, and facilitate performance tracking.

         Leverage strong organizational skills to create and validate release regression test scripts, write test cases, perform unit testing, and participate in updating technical specification documentations.

         Led efforts to reduce inbound and outbound downtime, workflow and call routing issues.

         Enhanced update to functional and technical documents and changes to Mercury ITG and CQs.


JPMorgan Chase, Columbus, Ohio, 2007 to 2008

MIS / Operations Analyst

         As subject matter expert to Division Operations, performed extensive problem solving and restructuring to elevate productivity by 80% and expedite reporting process by 40%.

         Proficiently used Oracle SQL and Access to build stand-alone reports and forms related to risk management, quality assurance, and compliance with government regulations.

         Authored queries and comprehensive reports to meet precise needs of multiple departments.

         Critically analyzed cost/price data, budget and sales forecasts for several departments, and formulated strategies aimed at streamlining operations and accelerating cycle times through automated processes.

         Developed web-based, Oracle drilldown reporting and data repository to successfully track sales, production, vendor allocation, and underwriting.






Yyyyyy x. yyyyyy ~ Page 2 of 2


Professional Experience continued


Cincinnati Public School System, Cincinnati, Ohio, 2002 to 2007

Computer Technology Educator / Building Technology Coordinator

         Installed, configured and maintained desktop and laptop hardware and software as well as Windows 2003 Servers, Cisco devices, and overall school technology infrastructure.  

         Devised and delivered classroom instruction in math, integrated computer technology and software programs/development to earn Excellent ranking by of Ohio.

         Researched, evaluated and purchased anti-virus and intrusion detection software for email and NT network to ensure data security, and continually monitored emerging technologies to optimize school s competitive positioning.


Wilberforce University, Wilberforce, Ohio, 1999 to 2002

Manager of Information Service, Business and Institutional Research

         Demonstrated exemplary technical acumen in installing, configuring and administering hardware and software specific to eLearning programs.

         Determined technology and business training materials requirements for 100+ teaching personnel.

         Collaboratively built grant-winning project to equip and maintain three computer labs on campus.

         Spearheaded several projects including Patchworks to NT migration and development of new POS.

         Introduced and diligently administered SET Tools environment to prevent intrusion.  




Northern Kentucky University, Highland Heights, Kentucky:

M.B.A., Information Systems Management         B.S., Management & Economics


Professional Development


MCTS (Microsoft Certified Technical Specialist) certification:  Expected March 2010

Higher National Diploma (B.S. equivalent) in Accounting: College of Arts & Science, L ssol, Cyprus

A+, N+ CompTIA curriculum with Client Server Applications: New Horizon Computer Training Center

Alternative Education License (AEL) Secondary Mathematics: University of Cincinnati, Cincinnati, Ohio

Workforce Training and Career Technical Education AEL: Wright State University

CISSP Boot Camp: JPMorgan Chase, Columbus, Ohio


Technical Expertise


Windows NT/2000/2003/XP, UNIX, LAN/WAN, Novell and Cisco routers, switches and cabling

HP-UX, IBM AIX, PowerBuilder

TCP/IP, Ethernet, DNS, DHCP, TEC Suite, Windows Server 2000/2003

Oracle/TOAD, PL/SQL, MS Access, VB.NET, C#, Java & HTML, DHTML, XML, TSO, IBM Rational

Microsoft Office Suite, MS Project/Visio, Oracle Reports, Oracle 11i-iProcurement, Crystal Reports

RPS, Captiva, SAS, SPSS Business Analytic Software, IBM Rational Toolset




Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000












Hiring Agent Name





Dear ______________:


Are you seeking a dedicated, incisive and solutions-oriented Business Analyst to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated, I offer seasoned experience in steering technology-driven business solutions which streamline and expedite operations and capture measurable cost savings. I excel in project management, team building and leadership, data and system analysis, full-scope testing, and implementing process improvements. My experience in providing application and client support is considerable and illustrates my extensive troubleshooting capabilities. I also possess first-rate communication skills vital to determining and responding to client needs and forging collaborative business relationships.


As a member of your team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


Professional regards,




Yyyyyy x. yyyyyy

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