dynamic leader with years of demonstrated success as an administrative professional. an effective leader, an organized practitioner, and most of all, a customer driven professional, capable of managing multiple projects and performing above company standards. especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
ø strong multi-tasking background with the ability to work independently on multiple projects simultaneously.
ø effectively lead top-performing teams.
ø excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
ø utilize extensive knowledge of healthcare practices and patient data organization.
ø consistently focus on ensuring development of high-standard delivery methodologies.
ø proven ability to adapt strong technical skills to diverse organization needs.
ø technology savvy with knowledge of multiple software platforms including microsoft office suite and outlook.
customer service representative, prostaff 2008-present
responsibilities included various support functions including technical support of legal documentation, provided accurate and relevant information to attorneys and other legal personnel, transcribed requests, as well as other administrative tasks as needed.
office assistant, masterson personnel 2007-2008
conducted customer service initiatives to ensure retention and to increase revenues.
fielded incoming calls and ensured appropriate information was collected and disseminated.
maintained direct oversight over all client scheduling and appointments.
pre-cert support technician, aetna pharmacy management insurance 2005-2006
primary responsibilities included conducting patient screenings and assessments, as well as comprehensive analyses of medical requirements, potential drug interactions, and consistent and regular coordination with relevant experts regarding patient medication needs.
n associates of science c business administration, colorado technical university
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