results-driven, solutions-focused, and detail-oriented professional desiring a challenging and rewarding client services / technical support / systems administration role within a dynamic and successfully progressive organization where superior technical knowledge can actively support an organization in maximizing overall operational performance and achieving exceptional levels of customer service.
offer solid independent consultation, information technology, and technical support experience,
including extensive expertise within desktop / laptop / peripherals set-up and configuration,
equipment evaluations / performance upgrades, systems maintenance, and client relations capacities.
ø present an established record of formulating strategic organizational plans, implementing operational technology changes, and delivering successful process improvements to improve overall organizational efficiency and achieve optimal product quality.
ø demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high-quality standards.
ø adept at creating and implementing best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals.
ø contribute precise problem-solving proficiencies, sharp troubleshooting abilities, and excellent written and verbal communication skills to any professional information technology environment.
ø skillful in setting goals and developing technical action plans, as well as consistently exhibiting exceptional self-reliance toward achieving excellence in all professional endeavors.
ø expert at performing independently or within a team-oriented environment to exceed all operational goals and information technology-based objectives.
ø capable of staying focused and maintaining a calm demeanor in fast-paced, high-pressure situations while exhibiting courteous and diplomatic customer / client services interaction at all times.
~ key professional training ~
windows xp desktop administrator (brainbench)
technical help desk (brainbench)
certificates of completion
microsoft windows xp professional implementation / support
microsoft windows 2000 network / operating systems essentials
microsoft windows 2000 professional / server implementation
independent consultant (under contract telecommute / virtual position)
ø provide superior technical support to end users of eclipse service management software that performs as a specialized database program for the service and repair industry which assists technicians in effectively tracking parts, managing efficient inventory control, and accurately billing customers.
ø optimally answer complex customer questions regarding essential software set-up, installation, and program utilization, including securely connecting remotely to servers and / or workstations to successfully evaluate, analyze, and repair various user problems.
professional experience (continued)
independent consultant (under contract)
ø maintained responsibility for contributing specialized technical and informational support for users of company-based proprietary web sites developed specifically for the florida department of education, including demonstrating outstanding detail-oriented program design knowledge in promptly responding to various issues.
ø perform necessary written and verbal correspondence documentation of end user transactions, including exhibiting communication free from grammar, spelling, and syntax errors.
ø effectively drove business growth and achieved exceptional independent consultative results by actively conferring with clients to define technology needs, purchasing necessary technical equipment, and providing full-service installation and support.
ø evaluated existing equipment for upgrades and / or replacement, along with performing the necessary installation of software and hardware, wireless networking, configuring of peripherals, and optimizing and / or upgrading personal computers and notebooks.
ø provided comprehensive client-based education concerning such issues as basic windows functions / shortcuts, web browsers, and email applications, as well as emphasizing the importance of maintaining security and optimal product performance by utilizing firewalls, anti-virus software, and virus / spyware removal support.
independent consultant (under contract)
ø performed optimal local and remote computer-based desktop support for over 100 end users, including proactively providing all necessary troubleshooting, diagnosis, repair, and resolution of technical issues.
ø successfully tracked, supported, and documented workloads by utilizing valuable track-it enterprise help desk and inventory software to accurately record trouble tickets and post viable solutions to ensure optimal operational success.
ø served as a lead technician in completing on-time windows 2000 and xp rollouts, along with performing a company-wide email migration to ensure a seamless operational process.
ø optimally set up wireless networks, workstations, laptops, and printers for organizational employees and training / development activities, as well as provide superior systems configuration by creating an image with the company s standard applications and tested for network connectivity.
pc hardware help desk / customer service associate
ø efficiently dispatched versatile field service repair technicians to various customer locations for prompt and accurate repairs of point-of-sale equipment within a fast-paced, high-volume 24 / 7 call center.
ø actively performed liaison activities between customers and technicians to successfully solve hardware-related issues, such as those dealing with cash registers, receipt printers, and barcode scanners.
ø accurately monitored extensive technical inventory and effectively requested parts shipment as necessary.
~ additional key experience ~
sbc computer technology consultant (under contract), comcast-spectacor, philadelphia, pa 1999 c 2000
independent consultant, various companies, levittown, pa 1999
network administration / pc technician, valuation research corporation, princeton, nj 1992 c 1999
extensive coursework bucks county community college
hiring agent name
i am currently seeking a challenging and rewarding client services / technical support / systems administration role within a dynamic and successfully progressive organization, and am submitting my resume for your review.
i offer solid independent consultation, information technology, and technical support experience, including extensive expertise within desktop / laptop / peripherals set-up and configuration, equipment evaluations / performance upgrades, systems maintenance, and client relations capacities. during this time, i have become adept at demonstrating dynamic prioritization and time management skills, including quickly identifying and resolving daily technical problems in a proactive and productive manner while maintaining high-quality standards.
you will find me to be a results-driven, solutions-focused and detail-oriented team player who is able to contribute precise problem-solving proficiencies, sharp troubleshooting techniques, and excellent written and verbal communication skills to any professional information technology environment. in addition, i am confident that my ability to stay focused and maintain a calm demeanor in fast-paced, high-pressure situations, while exhibiting courteous and diplomatic customer / client services interaction at all times, will prove to be an incredible assets to your professional team.
i look forward to hearing from you in order to discuss an available opportunity for which i am qualified. i may be reached as indicated, and thank you in advance for your time and consideration.
yyyyyy x. yyyyyy
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