Energetic and results-focused Corporate Trainer & Consultant eager to contribute significant talents in organizational development, executive coaching, instructional design, and team leadership toward supporting a dynamic employer in optimizing productivity and performance.
Proficiency in corporate training program development and implementation with sound knowledge of concepts, theories and practices related to adult learning, training approaches, program design, and performance measurement.
Merge solid leadership and team-building capabilities to train, coach, motivate, and empower highly-productive personnel including executive management.
Adept at organizational needs analysis, strategy development, elevating employee morale, and complying with established budget and timeline parameters to achieve successful outcomes.
Highly skilled in planning, developing, implementing, and integrating professional development initiatives to achieve strategic business goals and operational objectives.
Display outstanding versatility in designing and administering broad-based training programs for sales, engineering, customer service, finance and IT professionals.
Successfully designed and facilitated high-potential, individual contributor, and executive leadership programs which garnered immediate results.
Championed training initiatives on a global scale spanning Japan, Malaysia, Greece, Amsterdam, Singapore and China.
Effectively maximize workshop or program impact, engagement and comprehension by resourcefully adapting and modifying delivery approach to audience.
The Velocity Group 2008 to Present
Training Facilitator, Consultant & Coach (Principal)
Apply extensive background in corporate training and executive coaching to develop and administer customized solutions and programs to clients throughout the U.S. and Europe.
Specialize in preparing and delivering professional development programs across sales and engineering disciplines.
- Conduct DISC behavioral assessments, interpret and explain results, and provide subsequent coaching to assist clients in meeting career-related goals.
Cisco Systems, Inc. 1999 to 2008
Business Development Manager, Worldwide Sales Enablement
Spearheaded development of training strategy and solutions within Service Provider Sales organization comprised of 1,200 employees.
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Professional Experience continued
HR Manager, Corporate Leadership Education
Leveraged exceptional leadership talents to administer Corporate Global Leader Program in collaboration with vendor partners and faculty.
Provided coaching to residential program participants and continually assessed progress.
Organizational Training Program Manager, Quote-to-Cash Organization
Analyzed, defined and assembled full-scope training strategy and solutions for Cisco s Quote-to-Cash (customer service) unit.
Directed, motivated, coached, supervised and managed efforts of eight department employees.
Team Lead, Optical Customer Service
Reliably served as escalation point for customer-related issues as a result of exhibiting excellent problem solving, negotiation, and mediation skills.
Employed solid analytical, prioritization, and communication skills to devise and facilitate Optical-specific product training internationally.
Proactively steered team development with an emphasis on cohesiveness, productivity, and accountability.
Project Manager, MossWarner Communications (AppleOne)
Major Accounts Representative, IKON Office Solutions (AppleOne)
Business Development Manager, Crystal Springs Landscape
New Account Representative, Bank of America
Customer Service Representative, First Interstate Bank
Bachelor s Degree in Marketing, San Jose State University, San Jose, CA
Certified Behavioral Analyst (DISC), Targeted Training International C 2008
Certified Coach, The Institute for Life Coach Training C 2007
Organizational Behavior course, Amberton University C 2006
Certified PMP (Project Management Professional), George Washington University,
School of Business & Public Management C 2005
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