Dynamic leader with years of demonstrated success as an office manager and administrative professional.  An effective operator, an organized practitioner, and most of all, a customer driven professional, capable of managing multiple projects and performing above company standards.  Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.   

 

Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including office practices and procedures, comprehensive billing and accounts systems, medical coding and terminology, business correspondence, recordkeeping systems, office machine operation, and telephone etiquette.

Ø  Effectively develop and execute productivity best practices within the office environment.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of administrative practices and data organization.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Proven ability to adapt strong technical skills to diverse organization needs.

Ø  Technology savvy with knowledge of multiple software platforms including Microsoft Office Suite and Outlook, Eaglesoft, Ampac and QuickBooks.

 

 

Office Manager (Promoted), Texas Smiles Dental                                                                    2006-2009

 

  Responsibilities included various administrative support functions as well as oversight and management of staff of 25 employees, including 4 dentist, 6 Hygienists, 10 dental assistants and 4 front office staff.

  Acted as support mechanism and primary point of contact related to customer service protocols, retention and loyalty programs, staff development and training, Human Resources functions and Payroll Administration.

  Ensured OSHA and various state regulations compliance.

  Directly handled insurance claims as well as billing and collections procedures.

Coder/Biller/Collector, Smith & Thome Cardiovascular                                                         2003-2006

 

  Responsibilities included comprehensive oversight and administrative support including; office machine operations, data management, preparation of numerous documents, inventory management and analysis, file and data analysis, as well as customer relations initiatives and communications of client requests.

  Researched and implemented numerous operational protocols including ICD9 and CPT coding office and hospital procedures.

  Worked directly with accounts reconciliations including aging reports to ensure timely payments.

n Coursework Completed C Business Emphasis, Lamar University

n Certification C Medical Coding, Sam Houston Technical School