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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪


Medical Office Manager/Administrator



Offering progressive experience in various medical office management and support roles, with consistent results in achieving organizational objectives. Talent for defining and resolving problems to avoid unnecessary expenditures. Strong leader who excels in training and directing top-performing teams. Effectively establish and manage key relationships with physicians, staff and patients.


Customer Service Medical Office Operations/Development Team Leadership Problem Solving

Regulatory Compliance ICD9 & CPT Coding Resource Allocation/Administration

Vendor Relations Policy/Procedure Development Payroll Management

Career Background


Office Manager/Administrator - Indiana University Med. Ctr., Dept. of Surgery, Section of General Surgery         

Dr. Erika Rager, Assistant Professor of Surgery (2007-Present)

Dr. Mary Maluccio, Assistant Professor of Surgery (2005-Present)

Dr. C. Max Schmidt, Assistant Professor of Surgery (2005-2007)

Dr. Christopher Touloukian, Assistant Professor of Surgery (2005-2007)

Dr. Keith Lillemoe, Chairman, Dept of Surgery (2003-2005)

Dr. Dave Matthews, Associate Professor of Surgery (2001-2003)

Dr. James Madura, Vice-Chairman, Dept. of Surgery and Director of General Surgery (1990-2002)


Career Highlights


  Contribute medical industry expertise and dynamic leadership skills toward setting up, developing and managing new offices, with a strong focus on optimizing productivity, efficiency and performance.

  Train, mentor and motivate new hires, playing an instrumental role in the development of top performing team members and promote a smooth transition.

  Apply sharp critical thinking skills toward conducting comprehensive review and analysis of daily operations and devising new process improvement procedures to maximize workflow.

  Cross-train staff to ensure full coverage of all office operations and minimize interruptions to workflow during any employee s absence.

  Draft form patient letters and surgery information packets for use by all offices.

  Strategically plan and coordinate schedules to maximize use of resources while meeting physician and patient needs.

  Triage patient calls, pre-certify procedures, and fill out FMLA and disability forms. 


Additional Experience


Bookkeeper - Chain of 3 Retail Stores

Professional Training


Select Interior Design Courses - IUPUI, Purdue's School Engineering for Interior Design, 1995-2005

Technical Skills


Quickbooks, Microsoft Word and Excel, Outlook, IDX, Cerner and Careweb


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪











Contact Name, Title

Company Name


City/State/Zip Code




I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I offer a comprehensive background in medical office management and administration, with extensive experience in staff training and launching new offices.  From supporting physicians and facilitating superior patient servicing to streamlining office operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 


I am now eager to contribute my strategic planning skills and dynamic office management abilities toward collaborating in your success as a key member of your executive team.  I am confident that I could be a valuable asset to your organization in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your vision.






Yyyyyy x. yyyyyy





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